Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is a cybersecurity company focused on protecting digital environments with innovative security solutions. The Customer Success Architect will support customers after purchase by driving return on investment, troubleshooting critical issues, and optimizing their security infrastructure. The role will serve as a product subject matter expert, collaborate with product and engineering teams, and create technical resources for customers.
Responsibilities
- Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
- Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Skills
- 8+ years experience in Security Operations or Engineering with experience SIEM, SOAR, SOC, and/or XDR/EDR environments
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
- Strong understanding of enterprise security and IT products, systems, and processes
- Experience with Linux system administration and troubleshooting
- Proficiency in scripting with Python and/or JavaScript
- Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
- Skilled in collaborating with and influencing cross-functional teams
- Strong communication skills and the ability to build and maintain relationships with customers
- Experience in customer-facing roles is a must
Benefits
- Restricted stock units may be included in the offered compensation.
- A bonus may be included in the offered compensation.
- Remote work arrangement
Company Overview