Note: The job is a remote job and is open to candidates in USA. Route is a leading post-purchase platform for modern ecommerce, focused on creating shopper confidence that fuels brand growth. The Senior Backend Engineer will design, build, and scale the services that power Route's end-to-end post-purchase experience, collaborating with various teams to deliver reliable and scalable solutions.
Responsibilities
- Design, build, test, deploy, and maintain highly scalable backend services using Go
- Own critical services supporting Package Protection, Returns Protection, Claims, Orders, Tracking, and Email Parsing
- Design and evolve distributed systems and event-driven architectures that process high volumes of transactions reliably
- Build and maintain REST and GraphQL APIs used by internal products, merchants, and external partners
- Develop and improve integrations with merchant platforms, carriers, and third-party APIs
- Optimize system performance, reliability, scalability, and observability across production services
- Collaborate closely with Product Managers, Engineers, and cross-functional stakeholders to deliver impactful solutions
- Mentor engineers through technical leadership, design reviews, and knowledge sharing
- Participate in architectural decisions and continuously improve engineering standards and operational excellence
Skills
- 7+ years of professional software engineering experience designing, building, and scaling backend systems
- Experience designing, deploying, and supporting distributed systems in production environments
- Proficiency with Go, or experience with another modern backend language and excitement to build expertise in Go
- Experience building and maintaining cloud-based services, preferably within AWS environments
- Experience working with relational databases, distributed databases, and NoSQL technologies (such as CockroachDB, DynamoDB, or similar platforms)
- Experience designing and building scalable APIs, including REST, GraphQL, or similar technologies
- Understanding of event-driven architectures, asynchronous messaging patterns, and high-volume data processing
- Familiarity with Infrastructure-as-Code tools such as Terraform or similar technologies
- Experience with monitoring, observability, and improving platform reliability using tools such as Grafana or similar platforms
- Strong foundation in software engineering principles, system design, and scalable architecture patterns
- Ability to communicate effectively, collaborate across teams, and mentor engineers through technical guidance and best practices
- Experience partnering with third-party APIs, external integrations, or complex technical ecosystems
- Interest in improving engineering practices, operational excellence, and developer productivity
- BS/MS in Computer Science or equivalent practical experience
- Experience in ecommerce, logistics, shipping, post-purchase platforms, or similar domains is helpful but not required
Benefits
- We offer to pay 95% - 100% of your health insurance premiums for you and your family
- Remote or hybrid work arrangements
- Unlimited PTO
- 401k matching
- Formalized growth opportunities
- Learning & development
- DEI programs & events
- All Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement
- Some roles may also be eligible for overtime pay
Company Overview
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