Note: The job is a remote job and is open to candidates in USA. Freedom Mortgage is a mortgage services company. The Sr. Coordinator develops, implements, and maintains machine-derived letters and notices in compliance with regulatory requirements, while coordinating testing, vendor relationships, and cross-functional projects to ensure accurate customer communications.
Responsibilities
- Identify and program selection criteria and loan scenarios for machine derived letters and statements based on event triggers and business requirements to ensure effective and timely communication with Freedom customers
- Create detailed test plans and perform User Acceptance Testing for all statement and letter changes, as well as monitor enhancements post implementation to ensure successful installation
- Determine best practices for programming machine derived letters based on various project requests and scenarios
- Engage with other cross-functional teams and Legal Compliance to define machine derived letter logic, timing, and guidelines for all customer facing communications
- Work with project and change managers on a variety of projects related to regulatory requirements and business needs
- Coordinate with print vendors to deliver requirements and prioritize each programming request based on information from internal business partners, Legal Compliance, and Change Management
- Manage the print vendor relationship to ensure communications are sent timely and accurately
- Play a pivotal role in large scale annual projects, i.e. Year End, Annual Privacy Notice distribution, and Code Cross testing
- Comply with all company policies and procedures
- Maintain regular and punctual attendance
- Performs other related duties as assigned
Skills
- Requires logical reasoning and data analyzation capabilities
- Exceptional problem-solving skills with a strong attention to detail
- Ability to think critically and challenge assumptions and conclusions
- Able to clearly communicate complex information to non-technical stakeholders
- MS Office, specifically Excel, proficiency at an intermediate level
- Excellent team player and team builder
- Ability to manage multiple tasks at once and work under tight deadlines while responding to changing business and technical conditions
- Four (4) to Six (6) years of related experience within the mortgage servicing industry
- Bachelor's degree (B.A.) from a four-year College or University or equivalent combination of education and experience, preferred
Benefits
- Remote work arrangement
Company Overview
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