Note: The job is a remote job and is open to candidates in USA. Teladoc Health is transforming virtual care by building the operational foundation that enables better health outcomes at scale. The Product Lead will own the strategy, roadmap, and execution for clinical optimization capabilities across scheduling, provider availability, workforce optimization, and EMR-enabled workflows, partnering with clinical, engineering, data, design, and operational teams.
Responsibilities
- Define and own the product strategy and roadmap for clinical optimization across scheduling, provider availability, workforce management, and EMR-enabled workflows — driving outcomes, not just output
- Lead 0→1 discovery and execution for new capabilities that scale across clinical specialties and provider types (W2 and 1099)
- Define the metrics that matter, instrument them, and drive improvement — engagement, efficiency, clinical throughput, and operational performance
- Build and run a high-velocity experimentation mindset: form hypotheses, test quickly, read results honestly, and compound learnings into the roadmap
- Translate complex clinical and operational workflows into clear product requirements, success metrics, and platform capabilities that engineering and design can build against
- Drive integrations across EMR/EHR and non-EMR platforms — FHIR/HL7, SMART APIs, data exchange, workflow handoffs, and operational tooling
- Bring a strong point of view on how AI and automation reduce manual work, improve decision-making, and simplify care delivery — and put it to work in how you build
- Influence senior leaders and cross-functional stakeholders through clear storytelling, structured tradeoff discussions, and data-backed recommendations
- Ensure every solution is clinically appropriate, operationally scalable, and aligned with both business goals and patient impact
Skills
- 10+ years of product management experience in healthcare, digital health, enterprise SaaS, or regulated environments
- Meaningful experience building or scaling products across complex, multi-platform workflows — scheduling, provider operations, care delivery, workforce optimization, or capacity management
- Fluency with API-based integrations, platform interoperability, cross-system workflows, and technical tradeoff discussions — you don't need to write the code, but you need to understand the constraints
- Demonstrated success leading highly cross-functional initiatives involving multiple engineering teams, clinical stakeholders, operational partners, and executive stakeholders across complex organizations
- Strong data instincts: you define the right metrics, work with complex datasets, and communicate findings credibly across clinical and operational audiences
- Demonstrated experience leveraging AI, automation, or analytics to improve product execution, operational efficiency, or user workflows
- Founder mentality: you own the outcome, not just the workstream, and push through ambiguity without waiting for permission
- Background working directly with EMR/EHR platforms (Athena, Epic, or equivalent) and clinical operations teams
- Experience with FHIR/HL7, SMART on FHIR, or healthcare interoperability standards
- Proven ability to drive 0→1 product initiatives from ambiguous problem spaces through launch, adoption, and measurable impact
- Deep empathy for care teams — the friction in their workflows shows up in your product decisions
- Comfort operating in a fast-paced environment with high ambiguity, evolving priorities, and complex cross-functional dependencies
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Benefits
- Performance bonus, subject to eligibility requirements.
- Benefits, subject to eligibility requirements.
- Flexible Vacation Policy, intended for rest, relaxation, and personal time.
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually for full-time positions.
- Meaningful opportunities to grow, lead, and make a difference.
- An inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
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