Note: The job is a remote job and is open to candidates in USA. Aflac is hiring a Senior Contract Development Analyst to oversee team activities, training, quality assurance, and compliance in group insurance contract development. The role also coordinates process improvements and strategic initiatives, supports contract operations, and handles complex stakeholder inquiries.
Responsibilities
- Provides oversight and monitoring of team activities; delivers procedural guidance and specialized administrative support to ensure adherence to compliance standards
- Develops and maintains training plans and materials; oversees onboarding and quality assurance for new team members, including tracking progress
- Oversees training and quality review processes; mentors employees, communicates progress to leadership, and assigns training responsibilities as needed; maintains personal development
- Coordinates strategic initiatives and process reviews (e.g., Smart Drafting, implementation of new and enhanced benefits, renewal changes); ensures delivery against timelines, budget, and defined objectives, and facilitates discussions and decision-making
- Standardizes and implements process improvements; coordinates staffing adjustments based on volume and executes business rule changes
- Develops and executes tactical plans and process enhancements; manages SharePoint tools for documentation, tracking, and reporting
- Identifies and resolves gaps with filing processes; ensures clear, timely documentation and communication to internal teams
- Provides complex clerical and operational support related to contracts, certificates, and policy transactions; supports achievement of customer service standards and identifies automation improvement opportunities
- Ensures compliance with legal and regulatory requirements governing standard work practices
- Handles complex customer, distributor, broker, and internal inquiries, applying technical knowledge to deliver accurate information and support customer satisfaction
- Gathers and records case information; prepares reports with analysis and insights to support decision-making
- Supports project execution through preparation of documentation and completion of tasks in alignment with timelines and quality standards
- Performs other duties as assigned
Skills
- Excellent written, verbal, and interpersonal communication skills, with the ability to effectively engage senior management and internal and external stakeholders
- Detailed knowledge of insurance agreements, with the ability to interpret and apply terms in support of business and customer needs
- Ability to work independently while coaching, mentoring, and supporting the development of others
- Strong presentation and communication skills, with the ability to deliver clear, concise messaging and influence outcomes across audiences
- Ability to interpret and apply business rules, policies, and regulatory requirements to a variety of situations
- Collaborative working style, with the ability to build relationships and contribute to cross-functional partnerships
- Bachelor's Degree In related field
- 6 or more years product related experience
- 4 or more years of group Insurance experience in contract development analysis
- Or an equivalent combination of education and experience
Benefits
- Remote work from your home within the continental US; occasional office attendance may be requested based on business need, with advance notice.
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity) offered at no costs to employee
- 401(k) plans
- Annual bonuses
- An opportunity to purchase company stock
- 11 paid holidays annually
- Up to 20 days PTO to be used for any reason annually
- If eligible, state-mandated sick leave; Washington employees accrue 1-hour sick leave for every 40 hours worked
- Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being, including sick and safe leave, and adoption and parental leave in all states and localities
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