Note: The job is a remote job and is open to candidates in USA. Community Care Physicians is seeking a Customer Service Representative for its Central Billing Office. The role supports patients with billing questions and account concerns, follows up on patient issues, and helps maintain accurate accounts and a positive patient experience.
Responsibilities
- Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts
- Assume responsibility for initial patient contact and follow-up
- Work with AR Specialist on patient billing and credit issues
- Ensure positive experience for patient on behalf of CCP
- Identify and correct patient account inaccuracies
- Post credit card payments to the patients account
Skills
- Excellent communication skills
- Problem solving
- Ability to multitask
- High school diploma or equivalent
- Minimum of one year work experience
- Prior experience in a call center environment
- Knowledge of medical terminology and medical insurance plans
- Excellent customer service skills
- Skill in using computer programs and applications
- Ability to establish and maintain effective working relationships and deal courteously with patients, employees, and the public
- Ability to communicate clearly and concisely
- Ability to maintain a professional poised attitude under pressure
Benefits
- Remote position (training is on-site)
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Paid time off
- Retirement plan
- Business casual environment
Company Overview