Note: The job is a remote job and is open to candidates in USA. DHL eCommerce is a logistics company focused on delivering commercial excellence and enhancing customer experience. The Sr. Commercial Development Analyst will analyze commercial processes and data, manage strategic initiatives, develop business cases and reporting, and provide executive-level communications and insights across functions including Sales, Pricing, Marketing, Product, Customer Service, Finance, and IT.
Responsibilities
- Analyze commercial processes, workflows, systems, and organizational structures to identify inefficiencies and opportunities for improvement
- Evaluate platforms such as Salesforce, SAP, customer portals, reporting tools, and related systems to support enhanced business outcomes
- Develop business cases, recommendations, and implementation plans that improve commercial effectiveness and customer experience
- Collect, organize, and analyze data from multiple sources to identify trends, risks, opportunities, and performance gaps
- Develop dashboards, scorecards, reports, and performance metrics for commercial leadership
- Track key commercial productivity and customer experience KPIs
- Support strategic planning sessions, business reviews, and performance reviews through meaningful analysis and reporting
- Support planning, execution, and delivery of Commercial Development initiatives
- Create project plans, milestone trackers, status reports, action logs, and risk assessments
- Monitor progress, identify dependencies, escalate risks, and recommend solutions to keep initiatives on track
- Develop executive presentations, business reviews, leadership updates, and strategic planning materials
- Translate complex analyses and project updates into clear, compelling executive-level narratives
- Create visually impactful presentations that communicate business impact, risks, decisions, and next steps
- Standardize communications, reporting templates, and presentation materials across commercial initiatives
- Support annual planning, operating reviews, budget discussions, and executive decision-making forums
Skills
- • Strong analytical and structured problem-solving abilities
- • Ability to synthesize large amounts of data into actionable insights and recommendations
- • Advanced presentation creation, business writing, and visual storytelling skills
- • Exceptional communication and stakeholder management capabilities
- • Strong project management, organization, and prioritization skills
- • Experience with process mapping, workflow analysis, business process improvement, and/or commercial transformation initiatives
- • Advanced Microsoft Excel and PowerPoint skills
- • Ability to successfully manage multiple priorities in a fast-paced environment
- • Strong business acumen, attention to detail, and results-oriented mindset
- • Bachelor's degree in Business, Marketing, Industrial Engineering, Economics, Supply Chain, Finance, or a related field required
- • 5+ years of experience in:
- • Business Analysis
- • Commercial Operations
- • Sales Operations
- • Product Management
- • Strategy
- • PMO
- • Management Consulting
- • Related disciplines
- • Demonstrated experience creating executive presentations and communication materials for senior leadership audiences
- • Professional office environment
- • Regular sitting for 25-75% of the workday
- • Occasional standing and walking
- • Travel required: up to 10%
- • Experience with Salesforce or similar CRM platforms
- • Experience supporting business transformation or process improvement programs
- • Background in eCommerce, parcel logistics, transportation, supply chain, or related industries
- • Experience within DHL eCommerce or the broader DHL network is a plus
- • Experience supporting cross-functional initiatives and business transformation efforts preferred
Benefits
- Bonus Programs
- Retirement Savings - 401k with company match
- Medical, Dental, Vision, Well-being programs
- FSA/HSA availability
- Tuition Reimbursement
- Paid Time Off including vacation and sick time
- Company Paid Holidays and Floating Holidays
- Paid Parental Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Short Term and Long-Term Disability
- Life Insurance
Company Overview