Note: The job is a remote job and is open to candidates in USA. Cengage is an education technology company focused on helping learners through digital products, services, and platforms. The Senior Business Systems Analyst will collaborate with cross-functional teams to translate business needs into scalable processes and Salesforce solutions, while improving lead-to-cash operations, documentation, testing, and automation.
Responsibilities
- Build positive relationships with business leaders and cross-functional teams to understand strategic goals, operational challenges, and business needs
- Facilitate discovery sessions and requirements workshops to find opportunities for process improvements and system enhancements
- Convert business needs into functional requirements, user stories, process documentation, data flow diagrams, business process maps, data mapping specifications, and acceptance criteria
- Serve as the primary liaison between business collaborators and technical teams throughout the project lifecycle
- Analyze current business processes and build scalable, future-state workflows that streamline operations, improve data quality, and reduce manual effort
- Partner with Salesforce Administrators, Developers, Architects, Product teams, and Project Managers to implement and improve Salesforce solutions supporting Go-to-Market (GTM) processes
- Support improvements across Salesforce Sales Cloud, including automation, workflows, security, reporting, and data management
- Evaluate solution options by balancing business requirements, user experience, scalability, and long-term maintainability
- Develop and maintain documentation for essential GTM business workflows and Salesforce functionality
- Write user stories with clear acceptance criteria and support testing, user acceptance testing (UAT), defect management, and production releases
- Identify and recommend opportunities to automate manual processes, simplify workflows, improve user adoption, enhance operational efficiency, and standardize business processes through governance
Skills
- Bachelor's degree in business, Information Systems, Computer Science, or a related field, or equivalent professional experience
- Over 10 years of experience working as a Business Systems Analyst, Business Analyst, or Systems Analyst
- Practical experience providing support for Salesforce Sales Cloud and associated business applications
- Experience collaborating with Sales, Marketing, Customer Success, Finance and CRM teams
- Strong business process analysis and process improvement skills
- Experience gathering, documenting, and managing business and functional requirements
- Experience working within Agile delivery teams
- Excellent communication, facilitation, and collaborator management skills
- Familiarity with Jira, Confluence, Visio, and Smartsheet
Benefits
- Eligible to participate in the company’s discretionary incentive bonus program; bonus target amount is not guaranteed and depends on individual performance and overall company results, among other factors.
- 15% Annual: Individual Target
Company Overview
Company H1B Sponsorship