Note: The job is a remote job and is open to candidates in USA. Logitech is a global company that empowers collaboration and fosters play while supporting flexible ways of working. The Sr. Bid Desk Analyst supports North American channel partners, resolves complex pricing and support issues, and improves partner operations. The role collaborates with Sales, Marketing, Finance, and IT on pricing policies, compliance, Salesforce processes, and system enhancements.
Responsibilities
- Provide partner support & guidance
- Be responsible for documentation and knowledge sharing
- Identify gaps in existing processes and drive holistic solutions
- Serve as the primary contact and escalation point for support queries from our B2C and B2B partners
- Partner with internal teams to resolve customer concerns and issues
- Create and maintain partner support playbook to include workflows, processes, procedures, and FAQs
- Track incoming support tickets to identify recurring friction points and propose preventive fixes
- Collaborate with Finance to validate and resolve claim discrepancies
- Operationalize Channel Partner Program pricing policies
- Ensure corporate compliance practices by maintaining accurate data, logs, and approval tracking
- Work closely between the Business and IT for system solutions and process improvements pertaining to Salesforce opportunity management, quoting, and other relevant Sales Operations responsibilities
- Formulate and test system enhancements during QA and UAT phases; identifying bugs, providing key insights, and offering practical solutions to IT and business partners
Skills
- Self-starter with demonstrated initiative and the ability to work under pressure and appropriately prioritize
- Strong business acumen and ability to wrap business context around analytical responsibilities
- Keen attention to detail
- Ability to demonstrate leadership/decision-making and remain accountable to daily details
- Responsible and accountable to compliance requirements and accuracy
- Strong experience using Excel and related analytical tools
- Previous experience in Oracle R12 and/or SFDC
- Proven ability to identify challenges & drive efficiencies at the intersection of Business Processes and IT Systems
- Prior experience working in sales support, customer success, or deal desk
- Exposure to project management and/or participation in project implementations
- Education: Bachelor's degree in business/finance/economics or related field preferred and minimum 5 years experience with transactional systems and business operations
Benefits
- Remote work opportunities from most locations
- Flexible hybrid work model
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Traditional and Roth 401(k) Plans
- Flexible Spending Accounts
- Employee Share Purchase Plan (ESPP)
- Basic and Additional Life Insurance
- Disability Coverage
- Adoption and Surrogacy Assistance
- Tuition Reimbursement Plans
- Commuter Benefits
- Paid Time Off
- Paid Holidays
- Bereavement Leave
- Paid Parental Leave
- Wellness Programs
- Health Savings Account Plans
- Access to Expert Medical Opinions
- Identity Theft Protection
- Breast Milk Delivery to Nursing Mothers on Business Travel
- Access to a Group Legal Plan
- Donations Matching Programs
- Employee Product Discounts
- Access to Auto, Home, and Pet Insurance
Company Overview
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