Note: The job is a remote job and is open to candidates in USA. Value Innovation Labs is seeking a Senior AWS Engineer / Developer with Genesys experience to support an ongoing contact-center-related project. The role focuses primarily on AWS engineering and development, with additional Genesys platform integration and support work.
Responsibilities
- Support an ongoing contact-center-related project
Skills
- Strong hands-on AWS development and engineering experience, including building, integrating, troubleshooting, and supporting cloud-based applications
- Experience with AWS services relevant to application and integration workloads. For sourcing, please prioritize candidates showing AWS Lambda, API Gateway, S3, CloudWatch, IAM, DynamoDB, SQS/SNS, EventBridge, or similar AWS services on their resumes
- Strong understanding of serverless and event-driven architectures, REST APIs, application integrations, monitoring, logging, and troubleshooting
- Development experience using Python, Java, JavaScript/Node.js, or comparable programming languages within AWS environments
- Hands-on experience with Genesys, preferably Genesys Cloud CX, particularly around platform integrations, APIs, contact-center applications, or associated services
- Experience integrating AWS-hosted services/applications with Genesys or contact-center platforms
- Strong understanding of REST APIs, JSON, authentication, web services, and application-to-application integration
- Ability to quickly understand an existing technical environment, troubleshoot issues, and take ownership of remaining development/support activities
- Strong communication and collaboration skills
- AWS certification such as AWS Certified Developer, Solutions Architect, or equivalent cloud credentials
- Prior experience with Genesys Cloud CX APIs, SDKs, integrations, Architect, routing, or event-driven integrations
- Experience with Amazon Connect or other AWS contact-center technologies would be beneficial for candidates working across AWS and Genesys ecosystems
- Experience with CI/CD, Git, infrastructure-as-code, Terraform or AWS CloudFormation
- Knowledge of AWS security, IAM roles/policies, observability, CloudWatch monitoring, and production troubleshooting
- Contact center/CCaaS domain knowledge, particularly voice, IVR, routing, digital interactions, or integration patterns
- Experience joining an in-flight project or short-term backfill assignment and becoming productive quickly
Benefits
- Remote is acceptable anywhere in the USA/Canada.
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