Note: The job is a remote job and is open to candidates in USA. Ellit Groups is supporting its client’s enterprise-wide Epic implementation as the implementation support vendor. The Epic Certified Patient Access Analyst will configure, test, and implement patient access workflows, supporting work from planning and build through go-live and stabilization.
Responsibilities
- Configure and test scheduling templates, visit types, appointment rules, and scheduling workflows
- Support integrated registration, check-in, patient portal, and virtual visit workflows using related Epic applications as assigned
- Support patient access integrated testing, end-user validation, go-live readiness, and stabilization activities
- Work closely with the Team Lead or Application Manager on researching, planning, building, testing, and implementing approved project work
- Analyze operational requirements and system capabilities to propose effective solutions and apply workflow practices to system configuration
- Perform unit, system, and integration testing per project standards and document outcomes
- Identify, escalate, and help resolve risks and issues; refer complex issues to the appropriate level of support
- Participate in change control processes and follow defined standards and best practices
- Support go-live readiness, go-live, and post-go-live stabilization activities
- Maintain open, professional communication with end users, client stakeholders, and colleagues, using key change management principles
- Meet application deliverables and project timelines; produce weekly status reporting and time tracking as requested
Skills
- Current Epic certification in Cadence
- Prior experience working with Epic in the assigned application, including implementation, build, optimization, or support
- Strong understanding of healthcare scheduling, registration, and patient access workflows
- Excellent communication and follow-up skills, with a combination of technical, analytical, and customer service capabilities
- Ability to work independently, exercise sound judgment, and manage multiple priorities
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Prior Epic implementation or go-live experience
- Experience with one or more related Epic applications or capabilities, such as Prelude, Welcome, MyChart, or virtual visits
- Experience configuring scheduling templates, visit types, appointment rules, and patient access workflows
- Bachelor's degree in Healthcare Administration, Information Management, Computer Science, or a related field, or an equivalent combination of education and experience
- Experience in a multi-entity healthcare environment
- Experience supporting complex healthcare organizations and varied patient populations
- Familiarity with applicable healthcare privacy and patient data-handling requirements
Benefits
- Opportunities for professional growth and development.
- A supportive, collaborative, and innovative work environment.
- Medical, Vision, Dental, Short-Term and Long-Term Disability, and AD&D Insurance
- Medical and Dependent Care FSA
- 401k Retirement Plan
- 6 Paid Holidays and Flexible Paid Time Off
- Remote, with periodic travel to client sites
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