Note: The job is a remote job and is open to candidates in USA. TD Bank, N.A. is hiring a Senior Analyst for its fraud defect analysis team. The role leads root cause analysis of fraudulent items, identifies control gaps, and develops actionable recommendations to strengthen fraud prevention and detection. It also analyzes fraud data, monitors detection strategies, and reports on strategy performance and trends.
Responsibilities
- Conducts analysis on customer, account and transactional data to create segmentation and develop fraud rules/strategies while balancing the impact to operational teams and the customer experience
- Accountable for loss targets and the customer experience generated by fraud strategies
- Monitors and adjusts existing detection strategies to ensure continued effectiveness
- Creates management reporting for fraud metrics, strategy performance and trends analysis
- Prepares data and reporting and informs business requirements on products/processes
- Maintains ongoing processes and data updates
- Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums
- Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors
- Understands and supports the Bank's Customer Service Strategy
- Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
- Models quality service delivery at every interaction
- Leads and contributes to the ongoing improvement of the partner / Customer experience
- Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
- Participates fully as a member of the team and contribute to a positive work environment
- May provide leadership, training, and guidance to other team members
- Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
- Actively shares information and knowledge, and proactively learn from the expertise of others
Skills
- Bachelor's degree in a numerate discipline e.g. Math, Statistics, Business required
- 2-4 years or internships/co-op work experience in analytical capacity
- Proficient with data extraction/mining tools: SQL - required
- Proficient with Microsoft Office applications; Advanced Excel
- Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
- Conceptual thinker; ability to wade through data and arrive at conclusions
- Strong interpersonal skills; comfortable interacting with team members of all levels
- Strong communication and presentation skills. Ability to communicate complex analysis into technical and non-technical terms (written and verbally)
- Ability to take initiative and work independently under tight timelines
- Strong team collaboration skills
- Ability to effectively manage multiple projects and priorities simultaneously
- Experience in fraud management - asset
- Knowledge Seeker - asset
- SAS - asset
Benefits
- Eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular development conversations, training programs, and a competitive benefits plan
- Regular career, development, and performance conversations with your manager
- Access to an online learning platform
- A variety of mentoring programs
- Training and onboarding sessions
- Remote work
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