Note: The job is a remote job and is open to candidates in USA. CVS Health is building a world of health around every individual, and they are seeking a Senior Analyst - Omnichannel Analytics to help understand customer interactions across various channels. This role focuses on turning complex data into actionable insights to enhance customer experience and business performance.
Responsibilities
- Analyze customer and business data to identify trends, drivers, and opportunities that improve engagement and performance
- Build and maintain core data assets, dashboards, and reporting tools in partnership with engineering and analytics teams
- Translate business questions into clear analytical approaches and actionable recommendations
- Present insights and recommendations to leaders in a clear, concise way
- Support optimization of customer journeys across eCommerce, retail, and digital pharmacy experiences
Skills
- 3+ years experience in data analysis or analytics roles
- Background in using SQL, Python, Snowflake, or similar analytical tools
- 3+ years of experience delivering insights that drive business decisions
- Proficiency in building Tableau dashboards
- Knowledge in developing or supporting data‑driven strategies
- Bachelor's degree in a quantitative field or equivalent work experience
- Experience working in an omnichannel or customer analytics environment
- Strong quantitative and problem‑solving skills
- Experience with statistical or advanced analytics techniques
- Proficiency in Excel and PowerPoint for analysis and presentations
- Background in working with large or cloud‑based data platforms
Benefits
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
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