Note: The job is a remote job and is open to candidates in USA. Buyers Edge Platform is a leading provider of produce management solutions, and they are seeking an Account Executive to manage top-tier client accounts. The role focuses on client retention, strategic growth, and high-level partnership, requiring strong relationship management and collaboration with internal teams.
Responsibilities
- Manage multiple accounts, ensuring strong, positive relationships across all customer touchpoints
- Drive customer retention, renewals, upselling, and overall satisfaction through initiative-taking engagement and strategic support
- Serve as a trusted partner to clients by delivering exceptional service and identifying opportunities for value creation
- Collaborate with Account Executives and Account Managers to oversee daily operational processes, including pricing, service recoveries, fill rates, compliance, rollouts, optimization, troubleshooting, and QA
- Support the Finance team with billing, invoices, and collections as needed
- Ensure accurate and timely documentation of customer activities in the CRM for enhanced visibility and operational efficiency
- Prepare/provide insights reporting, including analysis and research for the customer upon request
- Maintain expert-level knowledge of products, services, and industry trends to deliver strategic guidance and support
- Work across internal teams to align on customer goals, key performance indicators (KPIs), and long-term strategic objectives
- Identify and develop new business opportunities in partnership with leadership, contributing to long-term account growth
- Use technical tools and data to drive initiatives toward high satisfaction and successful contract renewals
- Collaborate with cross-functional teams such as sales, marketing, and product development to ensure a coordinated approach to meeting client needs
- Provide feedback and recommendations on process enhancements and product improvements based on customer interactions
- Assist with onboarding and training of Account Managers, supporting their development and knowledge-sharing efforts
- Assist with the onboarding and training of Account Managers, fostering their development through structured knowledge-sharing, shadowing opportunities, and ongoing learning initiatives
- Serve as a leader and mentor by providing day-to-day guidance, coaching, and performance feedback to support individual growth, increase team engagement, and drive overall team success
- Promote a collaborative, high-performing team environment by encouraging open communication, sharing best practices, and aligning team efforts with broader organizational goals
Skills
- Excellent verbal and written communication skills
- Strong organization skills including the ability to manage multiple priorities
- Availability to manage client needs on an as needed basis outside normal business hours
- Proficient with Salesforce, Tableau, Microsoft Office Tools (Outlook, Excel, Word, Teams)
Benefits
- Medical, dental, and vision coverages
- Ancillary plans, such as flexible spending accounts for both health and dependent care
- Critical illness, accident, and voluntary life
- Company paid life
- 401(k) plan with company match
Company Overview