Note: The job is a remote job and is open to candidates in USA. Mosaic North America is an experiential agency that focuses on creating human-centered experiences. They are seeking a Senior Account Manager to lead experiential marketing programs, manage client relationships, and ensure high standards of execution and creativity.
Responsibilities
- Serve as the primary day-to-day client contact and trusted advisor across assigned accounts
- Build strong, long-term partnerships by understanding client business objectives, industry trends, and marketing priorities
- Anticipate client needs before they arise and proactively recommend solutions and opportunities
- Lead client meetings, presentations, status updates, and program reviews with confidence and professionalism
- Help clients navigate challenges while maintaining positive, productive relationships
- Lead the planning and execution of experiential programs from kickoff through final reporting
- Manage multiple projects simultaneously, ensuring work is delivered on time, on budget, and on strategy
- Develop program timelines, workbacks, scopes of work, status documents, and project plans
- Coordinate seamlessly with creative, strategy, operations, production, staffing, analytics, and finance teams
- Identify risks early and develop solutions before they become problems
- Translate client business goals into actionable experiential marketing strategies
- Contribute to program ideation and development with insights grounded in consumer behavior and business objectives
- Help shape integrated programs that connect experiential efforts with broader marketing initiatives
- Own program budgets, forecasting, reconciliations, and profitability
- Develop estimates, scopes, and client proposals
- Monitor project financial health and identify opportunities for efficiency and growth
- Partner with leadership to support revenue growth within assigned accounts
- Mentor, coach, and support junior team members, helping them grow both professionally and personally
- Foster collaboration across departments and create an environment where great work can thrive
- Lead by example through accountability, positivity, and a solutions-oriented mindset
- Support talent development and contribute to Mosaic's culture of continuous learning and improvement
- Identify opportunities to expand client relationships and introduce additional agency capabilities
- Support proposal development, pitches, and business development initiatives as needed
- Actively contribute ideas that help grow both client partnerships and agency success
Skills
- 7+ years of experience in experiential marketing, event marketing, integrated marketing, agency account management, or related fields
- Previous agency experience managing cross-functional teams and client relationships
- Proven success leading B2B and/or B2C experiential programs
- Strong budget management, forecasting, and proposal development experience
- Exceptional verbal, written, and presentation skills
- Excellent organizational, project management, and prioritization abilities
- Strategic thinking combined with strong attention to detail
- Confidence making decisions and taking ownership of outcomes
Company Overview