Note: The job is a remote job and is open to candidates in USA. Sinch is pioneering how the world communicates through its Customer Communications Cloud, which helps businesses connect with customers through mobile messaging, voice, and email. The Senior Account Manager will drive revenue growth across strategic enterprise accounts by expanding product adoption, identifying cross-sell and whitespace opportunities, managing pipelines, and building executive customer relationships. The role also involves developing strategic account growth plans, negotiating commercial agreements, and positioning Sinch solutions to deliver measurable business value.
Responsibilities
- Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer revenue by expanding product adoption, identifying whitespace opportunities, and increasing wallet share across the Sinch portfolio. Develops and executes strategic account growth plans that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-term revenue growth
- Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and consistently delivering revenue objectives
- Value Proposition, effectively communicates the value of Sinch's solutions by aligning capabilities to customer business objectives, articulating measurable outcomes, and securing stakeholder buy-in through compelling business value
- Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities within existing accounts and targeted prospects using a variety of sales strategies and tools. Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and accelerate growth
- Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by balancing customer objectives with business goals. Demonstrates strong commercial acumen, manages objections effectively, and drives agreements that maximize long-term value
- Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive dynamics, customer challenges, and market opportunities. Appling this knowledge to identify growth opportunities, anticipate customer needs, and position Sinch solutions strategically
Skills
- A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience
- Experience in enterprise-level direct sales in the technology sector
- Proven track record of consistently growing existing books of business through strategic account expansion, increased product adoption, and revenue growth
- Strong leadership and mentoring skills with the ability to inspire cross-functional teams
- Exceptional communication, negotiation, and problem-solving skills
Benefits
- Comprehensive market competitive medical, dental, and vision plans.
- A variety of supplemental plans, including access to telehealth for all participants.
- Free virtual counselling resources through our global Employee Assistance Program.
- Roth and Pre-tax 401(k) options including an employer match for all participants.
- A generous paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off to support a volunteer program of your choice.
- Discounts on retail, entertainment and more through our Reward+ program.
- Eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.
Company Overview
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