Note: The job is a remote job and is open to candidates in USA. OEC provides software solutions for professionals in the automotive parts and repair industry, helping them buy and sell parts, conduct repair research and planning, optimize estimates, and improve supply chain workflows. The Onboarding Account Executive supports new-client onboarding on the PartsTech platform, manages existing customer relationships, provides technical and product support, drives adoption and retention, and identifies upsell opportunities.
Responsibilities
- Establishes and develops customer relationships that promote retention and loyalty through providing technical and product support
- Delivers insights and solutions, showing clients the value of products
- Engages in product demonstrations and upsells opportunities with existing customers
- Establishes and maintains relationships with individuals in partner organizations to onboard mutual customers
- Respond to client requests and advises on optimal solutions
- Analyzes customer data to improve the overall customer experience
- Schedules and conducts product demonstrations for new customers
- Makes recommendations to improve the new customer onboarding processes
- Serves as the primary point of contact between clients and the organization
- Handles and resolves customer requests and concerns
- Maximizes customer adoption
- Collaborates with product design and product development to drive customer engagement, adoption, and retention
Skills
- A bachelor's degree from an accredited college or university is required, with a focus in Sales, Business Administration, or related discipline
- In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree
- At least 3 years of experience in a client relationship role such as account management, customer success, or sales, with prior success acting as a trusted business advisor, experience using a variety of business intelligence tools to understand and analyze data, and proven ability to process vast amounts of data into meaningful information
- Must also be able to demonstrate the following skills and abilities:
- Strong collaboration and partnering skills
- Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables
- Detail oriented
- Able to rapidly learn and incorporate new concepts, business models and technologies in day-to-day work
- Impeccable customer service skills, and able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration
- Knowledge of best practices in customer service and retention
- Passion for supporting customers to get the most out of their experience
- Able to perform job duties in a self-directed manner and proactively move work and decisions forward
- Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change
Benefits
- Flexible work options, including remote, hybrid, or in-person roles
- A strong sense of camaraderie and community that celebrates individual and team-driven contributions
- Empowerment to take risks, learn, and grow within a dynamic and supportive environment
Company Overview