Note: The job is a remote job and is open to candidates in USA. Two Eighteen is a full-service design and build agency dedicated to helping clients create powerful experiences that resonate with their core audience. The Sr. Account Manager will act as the primary liaison for clients, manage project budgets, and ensure exceptional service throughout the project lifecycle.
Responsibilities
- Act as the primary liaison for clients throughout the production and post event phases of the project
- Be the bridge for communication between the client and internal fulfillment departments
- Understand the project scope and client needs - ensuring exceptional service throughout the process
- Build and maintain strong client relationships to foster satisfaction, retention, and future opportunities
- Manage project budgets, providing cost-effective solutions while maintaining high-quality standards
- Collaborate with internal teams to guarantee timely and flawless execution of events. (flawless seems unreachable??)
- Create and maintain project timelines, ensuring all deliverables are met efficiently
- Plan and order site services through the General Contractor and other third-party vendors including all site requirements for exhibiting and EAC
- Understand process for requesting graphic files from clients and lead process for internal proofing and approvals
- Use experience and expertise to provide consultative recommendations on design, fabrication and services
- Conduct post-event evaluations to collect feedback, assess service quality, and implement improvements
- Understand project costing and reconciliation of these costs for final billings
- Demonstrate exceptional communication and presentation skills
- Be available for travel and weekend work to support events
Skills
- Bachelor's degree in Event Management, Business Administration, or a related field (or equivalent experience)
- 3+ years of experience in event planning, account management, or a related role in tradeshows or live activations
- Strong project management skills with the ability to handle multiple projects simultaneously
- Excellent communication and interpersonal skills, with a client-focused approach
- High attention to detail and the ability to perform under pressure in a fast-paced environment
- Proficiency in Microsoft Office
- Self-Motivated and Goal-Oriented
- Familiarity of CRM software, such as HubSpot – Smartsheet is a plus?
Company Overview