Note: The job is a remote job and is open to candidates in USA. Labcorp is a global leader in laboratory services, providing insights that help healthcare providers and patients make confident decisions. The Customer Service Support Representative II will handle inbound and outbound calls related to patient accounts and billing inquiries, resolving open patient accounts receivable and assisting patients with payment options.
Responsibilities
- Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers
- Make outbound calls to resolve open Patient AR and to resolve customer inquiries
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Skills
- High School diploma or GED equivalent
- 3 years or more healthcare related call center experience
- Strong verbal and written communication skills
- Explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
- Attention to detail and focused
- Team-oriented mindset with the ability to work independently
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Ability to explain billing or account information clearly and professionally
- Energetic, passionate customer service
- Customer‑focused problem solving and resolution skills
- Adherence to confidentiality, privacy, and regulatory compliance requirements
- Associates degree
- Establish protocols and procedures; cross-functional collaboration
- 3 months or more XIFIN experience
- Bilingual in English and Spanish
- 3 years or more specialty testing or genetics healthcare customer service
- 3 years or more reimbursement, Medicare/Medicaid billing experience
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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