Note: The job is a remote job and is open to candidates in USA. Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers and patients make confident decisions. They are seeking a Customer Service Support Representative II to handle inbound and outbound calls related to patient accounts and billing inquiries, resolve open patient accounts receivable, and assist patients with payment options.
Responsibilities
- Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers
- Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Skills
- High School Diploma or GED equivalent
- 2 years or more customer service experience
- 2 years or more call center experience or healthcare-related customer service
- 2 years or more medical billing, insurance claims, and explanation of benefits (EOB)
- 2 years or more patient billing
- Experience in genetics, women's health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes
- Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers
- Ability to explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
- Helps establish protocols and procedures; cross-functional collaboration
- Bilingual English/Spanish capability
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
Company Overview