Note: The job is a remote job and is open to candidates in USA. Shiftlab is a fast-growing, AI-driven workforce management platform for hourly workforces. The Solutions Consultant, Workforce & HR will own enterprise client and prospect relationships, lead sales demos and deal-closing conversations, and provide expertise on HR, workforce compliance, integrations, and retail operations. The role will also gather market insight and partner with Product, Sales, and Marketing on product priorities and go-to-market strategy.
Responsibilities
- Sit directly with sales as a credible expert voice in the room — this is a lead role in prospect and client conversations, not a back-seat supporting one
- Lead product demos for enterprise prospects, tailoring each pitch to that vertical's specific **HR and operational pain points**
- Help build and run a go-to-market strategy for specialty retail
- Partner with marketing on positioning, messaging, and collateral for new target verticals
- Bring the human side of the conversation — speak credibly to the real operational and people impact HR/workforce systems have on both the business and its frontline staff
- Speak knowledgeably to the compliance complexity around hourly workforce management — labor law, scheduling regulations, wage/hour rules — as it comes up in prospect conversations
- Translate the nuance of third-party integrations — payroll systems, internal operating systems, POS systems — well enough to speak credibly to a prospect's requirements and connect the dots for our internal teams
- Act as our in-house expert on HR and hourly-workforce issues in retail — bring that lens into prospect and customer conversations
- Gather and synthesize feedback from prospects, customers, and industry contacts to spot unmet needs before they show up in a support ticket
- Product voice
- Hold a seat at the table on product roadmap decisions
- Help ensure the product both innovates and checks the compliance/operational boxes enterprise HR buyers require
- Work with Product to turn market and customer signals into concrete opportunity briefs — not just “customers want X,” but why, and what it's worth
- Identify HR and workforce management pain points specific to hourly, multi-location workforces and help Product prioritize what we build next
Skills
- A closer, first — proven ability to hold your own in a boardroom with a prospect and help win the deal; this is the top filter for this role, ahead of raw domain tenure
- 10+ years in HR, retail operations, or workforce management — ideally some combination of the three
- Direct experience with hourly, frontline workforce environments at scale (retail, restaurant, or similar multi-location operations)
- Enterprise experience — you've operated inside, or served, large and complex organizations
- Working knowledge of the compliance landscape around hourly workforce management (labor law, scheduling regulations, wage/hour rules)
- Comfortable leading client-facing conversations in a consultative, expert capacity
- Conceptual (not necessarily technical) fluency with third-party integrations — payroll, POS, and internal operating systems — enough to speak credibly to a prospect's requirements and translate for internal teams
- Comfort operating across sales, customer-facing, and product work — this isn't a role for someone who wants a single lane
- Experience giving product demos or leading prospect-facing conversations
- A track record of turning an operational or HR pain point into a clear business case or product requirement
- Strong written and verbal communication — you'll be translating between sales, CS, and product regularly
- Self-starter who's comfortable building a go-to-market motion in a new vertical largely from scratch
- Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for
- Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail
- Background with HRIS, payroll, or workforce management software
- Prior experience at an early-stage SaaS company
Benefits
- Variable compensation.
- A comprehensive benefits package for you and your entire family.
- A flexible remote working environment, generous vacation and trusted sick leave program.
- RRSP/401K/PF and Share Ownership plans with a match program.
- Maternity, adoption, and paternity leave salary top ups, as well as ten “New Baby Days” for all parents welcoming a new child into their life.
- A “Cultural Day” off annually to celebrate a day of religious or cultural significance.
- Up to 6 days of paid time off annually for volunteering or personal learning.
- A seven-week sabbatical after every seven years of employment.
Company Overview
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