Note: The job is a remote job and is open to candidates in USA. Prodware Solutions is hiring a Call Center Customer Service Representative to support clients with financial service needs in an inbound customer service role. The representative will handle customer calls, assist with retirement accounts and banking products, research accounts, resolve issues, document interactions, and follow security and compliance requirements.
Responsibilities
- Handle inbound customer service calls professionally and efficiently
- Assist customers with questions related to retirement accounts, banking products, transactions, and financial services
- Research customer accounts and provide accurate information
- Resolve customer issues while maintaining a high level of customer satisfaction
- Follow established policies, procedures, security requirements, and compliance guidelines
- Document customer interactions accurately in the appropriate systems
- Escalate complex issues to the appropriate department when necessary
- Protect confidential customer and financial information
Skills
- Experience in Retirement Services OR Banking OR Financial Services OR Insurance, or a Financial Institution
- Strong verbal and written communication skills
- Excellent customer-service and problem-solving abilities
- Comfortable handling a high volume of inbound calls
- Ability to navigate multiple computer applications while speaking with customers
- Strong attention to detail and ability to follow established procedures
- Ability to work independently and as part of a team
- 1+ year of Call Center / Customer Service experience
Benefits
- Remote work arrangement
- 3–4 Weeks of PAID Training
- Weekly Pay
- Company-Provided Equipment at NO COST
- Opportunity to utilize and expand your financial-services experience
Company Overview
Company H1B Sponsorship