Note: The job is a remote job and is open to candidates in USA. SolutionHealth is hiring a Platform Engineer to support the reliable operation and continuous improvement of enterprise IT platforms across cloud and on-premise environments. The role administers and troubleshoots infrastructure services, implements approved changes, supports incidents and projects, and maintains operational documentation in support of clinical, administrative, and business operations.
Responsibilities
- Independently support daily operation, monitoring, maintenance, documentation, and improvement of assigned enterprise platform services under the direction of the Manager, IT Platform Services
- Perform service requests, operational checks, ticket updates, monitoring reviews, backup validations, patch follow-up tasks, capacity reviews, and troubleshooting activities within assigned scope
- Apply documented procedures, standards, implementation plans, change controls, access requirements, validation steps, and escalation paths to ensure safe and reliable work execution
- Participate in and execute assigned incident response, service restoration, request fulfillment, change implementation, project support, maintenance windows, and lifecycle activities
- Escalate incidents, risks, failed procedures, unclear requirements, security concerns, capacity issues, service dependencies, or potential patient care impacts promptly and accurately
- Maintain accurate work notes, knowledge articles, support procedures, inventory records, diagrams, and operational documentation for assigned platform services
- Administer and support physical and virtual server, storage, backup, monitoring, data center, cloud, SQL, email, and infrastructure management tasks within assigned scope
- And more
Skills
- Applicants who require sponsorship will not be considered
- Must live local to Manchester/Nashua NH
- Associate degree, technical certificate, completion of a relevant IT training program, or equivalent combination of education, certifications, and hands-on technical experience
- Minimum of three (3) years of directly related IT infrastructure operations, systems administration, cloud, server, storage, virtualization, SQL, email, data center, automation, backup, monitoring, or related platform engineering experience
- Relevant infrastructure, cloud, Microsoft, virtualization, server, storage, database, cybersecurity, automation, or related technical certification; or ability to obtain an approved role-relevant certification within 12 months of hire
- ITIL Foundation certification within 12 months of hire
- Working knowledge of enterprise infrastructure concepts, including servers, operating systems, virtualization, storage, backup, monitoring, networking dependencies, cloud services, SQL platforms, email services, secure configuration practices, service dependencies, and operational risk management
Benefits
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Tuition Reimbursement
- 403(b) Retirement Savings Plan
Company Overview