Note: The job is a remote job and is open to candidates in USA. Summit School Services is seeking a Salesforce Administrator to oversee and improve its multi-cloud Salesforce platform for users across departments. The role combines platform administration, automation, security, support operations, and business analysis, partnering with stakeholders to deliver scalable solutions and support releases.
Responsibilities
- Administer and optimize Sales Cloud and Service Cloud to support 275+ users across multiple departments and locations, ensuring system performance, reliability, and adoption
- Configure and maintain objects, fields, page layouts, Lightning pages, validation rules, assignment rules, approval processes, email templates, and declarative integrations where applicable
- Build and maintain reports and dashboards; partner with stakeholders to define KPIs, standardize reporting definitions, and improve data visibility and decision-making
- Monitor Salesforce releases and proactively recommend improvements, deprecation (e.g., under-utilized fields, layouts, workflows), and platform capabilities that align to business needs
- Design, build, and maintain scalable automation using Flow Builder (record-triggered, scheduled/auto-launched, and screen flows), including debugging, fault handling, and governance to reduce technical debt
- Manage the user access and security model: profiles, permission sets and permission set groups, role hierarchies, sharing/restriction rules, public groups, queues, user policies, and delegated administration
- Troubleshoot and resolve user access issues across permissions, sharing, and record visibility
- Own and resolve support tickets daily using Ivanti, including intake/triage, troubleshooting, root-cause analysis, stakeholder communication, and escalation as needed; track trends and recommend preventive fixes
- Manage work intake and delivery through the team’s Jira backlog, keeping prioritization, status, and updates current
- Perform data management activities: imports/exports, deduplication, data quality monitoring, and ongoing hygiene using data loading tools; help define and enforce data standards
- Facilitate discovery sessions, document current/future-state processes, elicit and refine requirements, and write user stories and acceptance criteria
- Participate in story grooming and refinement led by the Delivery Manager, and help maintain a prioritized backlog in partnership with the Director, Delivery Manager, and business owners
- Translate requirements into solution designs, configure and test changes, and coordinate UAT (test scripts, support, and sign-off)
- Deploy changes using change sets or DevOps tools following the release process owned by the Delivery Manager, and complete post-release validation and hypercare
- Support the Delivery Manager in enabling Salesforce DevOps Center within ~12 months, including process definition, environment strategy, and deployment governance
- Support and administer Account Engagement (Pardot) fundamentals as needed (prospects, segmentation, forms, engagement programs, and connected campaigns), partnering with Marketing on best practices and data alignment
- Support and administer Experience Cloud sites as needed, including external user provisioning and access troubleshooting
- Provide administration support for Conga CPQ & Billing (configuration support, user access, issue triage, and coordination with internal/external resources for complex changes)
- Maintain documentation (configuration notes, runbooks, data definitions, and how-to guides) and deliver end-user training for new features and process changes
Skills
- 3+ years of hands-on experience as a Salesforce Administrator supporting Sales Cloud and/or Service Cloud in a production environment
- Proven expertise with Flow Builder automation and a strong understanding of declarative automation best practices
- Experience resolving daily end-user support tickets through a structured intake process, including prioritization, troubleshooting, communication, and documentation; able to analyze recurring issues and propose preventive improvements
- Comfort managing work intake and delivery through a Jira backlog
- Experience with sandbox environments, testing/UAT, and deploying changes using change sets and/or DevOps tools; familiarity with (or strong interest in enabling) Salesforce DevOps Center
- Demonstrated Business Analyst skills: requirements elicitation, process mapping, writing user stories and acceptance criteria, and partnering with stakeholders to drive decisions and outcomes
- Strong understanding of the Salesforce data model and security/access model
- Proficiency with data loading and mass update tools, with a commitment to data quality and governance
- Salesforce Platform Administrator (required)
- Salesforce Platform Administrator II (required, or equivalent experience)
- Strong problem-solving skills with the ability to troubleshoot issues across configurations
- Demonstrated ability to translate business needs into scalable Salesforce solutions with clear tradeoffs and documentation
- Strong attention to detail and commitment to quality (testing mindset, regression awareness, and clean configuration)
- Customer-service orientation and ability to build trust with users across departments
- Clear written and verbal communication skills; comfortable communicating technical and functional requirements to non-technical stakeholders
- Collaborative, proactive, and continuous-improvement mindset; stays current on Salesforce major releases and admin best practices
- Bachelor's degree in Computer Science, Information Systems, or related field (preferred)
- Experience administering Account Engagement and aligning marketing automation with Salesforce CRM data (preferred)
- Experience supporting Experience Cloud sites or portals, including external user provisioning and access troubleshooting (preferred)
- Hands-on experience with Conga CPQ & Billing or similar CPQ/billing solutions in a Salesforce environment (preferred)
- Experience with data quality/deduplication tools, reporting standards, and KPI enablement across multiple departments (preferred)
- Salesforce Platform App Builder, Salesforce Business Analyst, Salesforce Sales/Service Cloud Consultant (preferred)
Benefits
- Medical, dental, and vision coverage
- Basic life insurance coverage
- Holiday pay
- PTO accrual
- Enrollment in a retirement savings plan
- Fully remote position
Company Overview