Note: The job is a remote job and is open to candidates in USA. Henry Schein One is hiring a Software Implementations Project Manager to oversee implementations of its enterprise practice management software and services for customer organizations. The role manages projects from planning through completion, serves as a primary customer contact, and coordinates teams, deliverables, escalations, and implementation plans.
Responsibilities
- Plan, lead, organize and control projects from beginning to completion
- Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues
- Set appropriate customer expectations
- Ensure timely and effective customer service expectations are met and/or exceeded
- Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast
- Lead “Current State and Future state” consulting assessments around functionality and/or processes
- Build partnerships at all levels within the company, begin to build partnerships externally
- Communicate with C-Level management both internally and externally
- Manage multiple/simultaneous implementation projects Resolve advanced customer escalations
- Track all correspondence and completed tasks to provide accurate record of account/project history
- Establish strong working relationships with other people and teams
- Resolve complex issues in effective ways
- Provide input into process improvement
- May participate in special projects or other duties as assigned
- Work towards and assisting in the achievement of individual, team, department, and company goals
- Provide Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc
Skills
- Typically, 3 to 5 years or more of increasing responsibility in terms of any applicable professional experience
- Typically, a bachelor's degree or global equivalent in related discipline
- Project management experience and/or certifications (CAPM, PMP, Project+, etc.)
- Excellent verbal and written communication skills including both inbound and outbound phone calls
- Excellent documentation skills
- Advanced level experience with project management
- Professional appearance and presentation skills required
- Strong understanding of industry practices
- High proficiency with tools, systems, and procedures
- Good conflict resolution skills and ability to deliver difficult messages
- Excellent customer service and organization skills
- Advanced professional experience with both client/server and cloud based (SaaS) applications and services
- Advanced professional experience with regulatory compliance and requirements including HIPAA
- Great communication, storytelling, and presentation skills — including the ability to turn complex data into clear, compelling insights
- Good analytical, decision-making, and problem-solving skills with the ability to manage multiple priorities
- Demonstrated ability to build cross-functional relationships and navigate challenging conversations when needed
- Excellent ability to professionally understand and diffuse stressful situations
- Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
- Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
- Master's degree or global equivalent
- Hold one or more industry certification; professional certification may be required to advance
- Practice management software and services including Henry Schein solutions experience
Benefits
- Remote within the United States
- Target bonus
- Health coverage
- Retirement savings with company match
- Paid time off
- Parental leave
- Wellbeing resources
- Education support
Company Overview
Company H1B Sponsorship