Note: The job is a remote job and is open to candidates in USA. UHS of Delaware, Inc. is seeking a Senior Application Analyst for Epic Professional Billing within its Corporate Information Services Department. The role leads implementation planning, design, testing, training, go-live, and support for information systems applications across UHS facilities, including application configuration and issue resolution.
Responsibilities
- Regularly meets with users, vendors, and IS staff to develop/modify system specifications
- Provides advanced design solutions for applications and prepares the appropriate documentation
- Supervises development of test data, system testing and documentation for all phases of the application development life cycle
- Performs Q/A on application functionality
- Researches and resolves implementation-related Customer Support Center Tickets
- Adheres to appropriate UHS Project Management standards
- Ensures strict adherence to work plans, reporting all serious deviations to management
- Oversees the training of users in operating procedures for application
- Provides support and project direction to UHS entities as needed
- Recommends and implements controls and procedures to protect UHS assets from intentional or inadvertent modification, disclosure or destruction
- Researches and resolves Customer Support Center Tickets including major application upgrades
- Adheres to UHS Service Level and Change Management Policies
- Provides on-call support as scheduled
- Establishes and maintains regular communications with user community
- Effectively trains analysts in performance of their duties as required
- Provides technical support and guidance to other team members as required
- Maintains Service Excellence principles
- Prepares and promptly submits all routine and special reports
- Interviews applicants for vacant positions as needed using appropriate interview techniques
- Contributes to performance evaluation of less experienced staff members as needed
- Keeps management well informed of activities, needs, problems
- Performs other tasks as required by management
Skills
- Five or more years of Information Systems experience in acute care or Ambulatory, multi-facility setting
- Working knowledge of information system application design, development, implementation, enhancement, support methods and practices
- Comprehensive working knowledge of clinical and/or appropriate operational application analysis, design, build, deployment and modification as well as troubleshooting techniques
- Ability to work with end users to determine software specifications, hardware requirements, and process improvement workflows
- Ability to create system documentation, project plans, test scripts and education materials
- Working knowledge of project management methodology and IS standards, change control, quality, and system performance methods and metrics
- General familiarity of end user business practices, concepts, and terminology sufficient to support the clinical and/or appropriate operational applications
- Ability to transfer knowledge and mentor team members
- Excellent written and verbal communication skills
- Healthcare and Application Knowledge Required
- Epic certification in Professional Billing/Claims
- Registered Nurse, Clinical, or operational experience preferred in the Epic module supported
- Project Management experience preferred
Benefits
- Growth and development opportunities within UHS and its subsidiaries
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
- Generous Paid Time Off
- Fully remote
Company Overview