Note: The job is a remote job and is open to candidates in USA. UHS of Delaware, Inc. is seeking a Senior Application Analyst – Epic Billing for its Corporate Information Services Department. The role leads implementation, configuration, testing, training, and ongoing support of Epic Professional Billing applications across UHS facilities, while coordinating team assignments and resolving application issues.
Responsibilities
- Regularly meets with users, vendors, and IS staff to develop/modify system specifications
- Provides advanced design solutions for applications and prepares the appropriate documentation
- Supervises development of test data, system testing and documentation for all phases of the application development life cycle
- Performs Q/A on application functionality
- Researches and resolves implementation-related Customer Support Center Tickets
- Adheres to appropriate UHS Project Management standards
- Ensures strict adherence to work plans, reporting all serious deviations to management
- Oversees the training of users in operating procedures for application
- Provides support and project direction to UHS entities as needed
- Recommends and implements controls and procedures to protect UHS assets from intentional or inadvertent modification, disclosure or destruction
- Researches and resolves Customer Support Center Tickets including major application upgrades
- Adheres to UHS Service Level and Change Management Policies
- Provides on-call support as scheduled
- Establishes and maintains regular communications with user community
- Effectively trains analysts in performance of their duties as required
- Provides technical support and guidance to other team members as required
- Maintains Service Excellence principles
- Prepares and promptly submits all routine and special reports
- Interviews applicants for vacant positions as needed using appropriate interview techniques
- Contributes to performance evaluation of less experienced staff members as needed
- Keeps management well informed of activities, needs, problems
- Performs other tasks as required by management
Skills
- Five or more years of Information Systems experience in acute care or Ambulatory, multi-facility setting
- Working knowledge of information system application design, development, implementation, enhancement, support methods and practices
- Comprehensive working knowledge of clinical and/or appropriate operational application analysis, design, build, deployment and modification as well as troubleshooting techniques
- Ability to work with end users to determine software specifications, hardware requirements, and process improvement workflows
- Ability to create system documentation, project plans, test scripts and education materials
- Working knowledge of project management methodology and IS standards, change control, quality, and system performance methods and metrics
- General familiarity of end user business practices, concepts, and terminology sufficient to support the clinical and/or appropriate operational applications
- Ability to transfer knowledge and mentor team members
- Excellent written and verbal communication skills
- Healthcare and Application Knowledge Required
- Epic certification in Professional Billing/Claims
- Registered Nurse, Clinical, or operational experience preferred in the Epic module supported
- Project Management experience preferred
Benefits
- Growth and development opportunities within UHS and its subsidiaries
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
- Generous Paid Time Off
- Fully remote
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