Note: The job is a remote job and is open to candidates in USA. PointClickCare is a healthcare technology company focused on helping providers deliver exceptional care through innovative software solutions. The Software Implementation Consultant, Financial will serve as the principal customer liaison, leading business discovery, solution configuration, implementation planning, and change management for customers in long-term and post-acute care settings.
Responsibilities
- Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
- Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
- Translate technical requirements and execute system configuration setup (more complex than entry)
- Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
- Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
- Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
- Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
- When needed, travel to customer on-site locations to lead and direct meetings and presentations
Skills
- The applicant should expect up to 30% on site travel to customer sites and regional meetings
- Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
- Excellent communication, organizational and collaboration skills
- Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
- Multi-resource project team experience balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
- The ability to quickly learn new concepts and technologies and convert them into customer solution value
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- Ability to thrive in a high paced, complex team environment
- Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
- Post-secondary education in accounting or technology preferred
- Healthcare industry experience preferred
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
Company Overview
Company H1B Sponsorship