Note: The job is a remote job and is open to candidates in USA. ComTec Solutions is seeking a Software Engineering Team Lead to guide the technical team in delivering solutions within the Enterprise Systems Group. The role involves ensuring adherence to processes, providing client support, and mentoring team members while managing project timelines and quality.
Responsibilities
- Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities
- Develop and test solutions with attention to detail and accuracy
- Document all modifications to client software according to company policy
- Manage assigned queue, to ensure the team is meeting deadlines and other milestones
- Provide classroom training to end users on Epicor technical tools
- Mentor Technical Team Members as required
- Assist in the hiring process of Technical Team Members
- Assist with onboarding/training of new Technical Team Members
- Actively contribute to development team process improvement, policies and procedures
- Provide direction and escalation for ticket / task issues, and customer satisfaction follow up
- Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
- Assist with performance and development of Technical Team Members
- Develop and monitor yearly training plans for direct reports
- Assist Director with quarterly performance reviews with direct reports
- Troubleshoot, identify and evaluate alternative solutions to a problem
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Lead weekly team meetings
- Attend Epicor Escalation Meetings
- Other duties as required
Skills
- C# / VB.NET (intermediate/Advanced)
- Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
- Crystal Reports development (Basic)
- Microsoft SSRS Reporting (Basic)
- Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
- Strong written and verbal communication skills
- Pleasant and professional demeanor in all client and internal communications
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and able to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate efficiently throughout daily tasks
- In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate too; accepts escalated issues; and mentors when appropriate
- Demonstrate empathy and professionalism with users at all times
- Work well with clients at all levels
- Operate with client satisfaction in mind
- Energy, enthusiasm and results-oriented
- Related bachelor's degree or equivalent work experience
- 4+ years of Microsoft .NET programming experience
- Ability to schedule for evening or weekend work occasionally
- Valid driver's license in your state of residence and reliable personal vehicle
- Epicor application experience a plus
Company Overview