Note: The job is a remote job and is open to candidates in USA. LogicalisUS is a technology services provider specializing in IT solutions, and they are seeking an Enterprise Agreement Consumption Analyst. This role involves managing Cisco Enterprise Agreement consumption and providing insights to customers and internal teams to ensure compliance and optimize contract performance.
Responsibilities
- Serves as the primary asset management advisor for customers with Cisco Enterprise Agreements
- Conducts regular customer reviews to validate asset inventories, usage trends, and alignment with agreement entitlements
- Maintains accurate, up-to-date asset records across customer environments and Cisco systems
- Partners with both Logicalis and Cisco teams to ensure asset data integrity and proper alignment to the EA construct
- Identifies discrepancies between deployed assets and contracted entitlements; drive resolution
- Provides proactive guidance on how customer growth and infrastructure changes impact EA consumption
- Educates customers on Enterprise Growth True Forward (EGTF) mechanics and financial implications
- Model and communicate scenario-based impacts of new hardware purchases and timing considerations
- Assists customers with forecasting future EA needs based on growth patterns and planned investments
- Acts as a liaison between customers, Cisco, Sales, Licensing Specialists, and customers
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
- Supports and conducts self in a manner consistent with customer service expectations
Skills
- Bachelor's degree in communications, Computer Science, or Business or a related field
- 4 years of relevant industry experience; including the following:
- Proven customer management skills with large and complex accounts
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
- Value messaging and management, sales skills and experience, driving strategic change/improvements for customer
- Process development, consulting or technical services experience
- Experience with Customer Relationship Management (CRM) software such as, Salesforce and ITSM software such as ServiceNow
- Escalation and issue management and managing customer expectations
- Proficient use of all Microsoft Office applications
- Strong understanding of Cisco Enterprise Agreements and EGTF mechanics
- Ability to translate complex licensing concepts into clear business guidance
- Strong financial acumen and forecasting capability
- Excellent communication and customer engagement skills
- Analytical mindset
- Experience in IT asset management (ITAM), licensing, or managed services
- Proficiency in Excel preferred
Benefits
- Bonus
- LogicalisUS Benefits Summary (https://www.us.logicalis.com/benefits-usa)
Company Overview
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