Note: The job is a remote job and is open to candidates in USA. Twilio is a technology company providing cloud-based communications and infrastructure services. The Software Engineer L2 will evolve and maintain fundamental Compute infrastructure by developing scalable cloud-native environments, orchestrating virtual machines, managing AWS Auto Scaling Groups, and maintaining hardened AMIs, secure container images, and critical operating system libraries. The role also focuses on automation, infrastructure reliability, documentation, and operational support for legacy and new Compute systems.
Responsibilities
- Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management
- Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response
- Participate in an on-call rotation to support our business-critical infrastructure
- Ensure a high quality implementation by applying Infrastructure as Code industry standards
- Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems
- Apply Agile methodologies to continuously deliver value to the customers
- Act as point of contact for legacy/new Compute system components
Skills
- 2+ years of experience in AWS Cloud infrastructure management. (preferably backend/infrastructure-focused like AMI, EC2, IAM policies/roles, etc.)
- Strong ASG (Auto Scaling Groups) knowledge, to design, implement, and support scalable cloud-native environments
- Experience with hardened base AMIs and AL23
- Proficiency with one or more programming languages: like Java or Python (includes SW Arch patterns, clean code, debugging, etc)
- Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations
- Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global Twilio Infrastructure Platform, blending operational excellence with development best practices
- Knowledge of container-based application/services
- Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes (ex: Github, Buildkite, Terraform-TFC, ArgoCD, Harness, Cloud network)
- Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Phometheus
- Exposure to File Integrity Monitoring (FIM) tools, specifically Falco, and awareness of compliance frameworks (PCI, SOX)
- Knowledge in Kubernetes
- Experience with Claude AI or similar
Benefits
- Remote work arrangement (remote local)
- Participation in an on-call rotation to support business-critical infrastructure
Company Overview
Company H1B Sponsorship