Note: The job is a remote job and is open to candidates in USA. ServiceChannel is a leader in AI-powered solutions for various industries, and they are seeking a Social Media Manager to develop and own their social strategy across channels. This role involves creating engaging content, monitoring cultural trends, and collaborating with internal teams to enhance the brand's presence and credibility in the market.
Responsibilities
- Develop and own ServiceChannel’s social strategy
- Run platform-native strategies for LinkedIn and Instagram primarily, and drive strategy around what other channels to prioritize
- Maintain broad fluency across the evolving social platform landscape to guide strategy and ensure we are staying visible and relevant amid the demands of the algorithms
- Ensure that audiences pay attention – which means using humor and edutainment - but protect our brand reputation and position as the trusted market leader
- Decide what we post, when we post, and ensure our social calendar is always in sync with our biggest launches, campaigns, and community milestones
- Partner with Brand, Product Marketing, Sales, Product, Operations and Leadership to ensure cohesive storytelling and bring our expertise to life through our people
- Help turn key company moments into meaningful industry conversations
- Write clear, sharp, and brand-aligned copy across all platforms
- Drive social content creation from ideation to publishing
- Concept and produce social-first series—specifically video-led formats
- Partner with our internal experts and leaders to amplify their voices
- Partner with internal teams to ensure employees are aware of and excited about key company announcements, milestones, and thought leadership
- Own our Employee Advocacy program which empowers employees to amplify company news and insights through their own social networks
- Provide guidance, inspiration, and resources that make it easy for employees to participate in social storytelling
- Monitor cultural discourse, internet behavior, and platform-native trends
- Track moments relevant to the facilities management ecosystem
- Identify opportunities for ServiceChannel to participate with relevance and credibility
- Monitor and analyze social performance metrics to continuously improve reach, engagement, and audience growth
- Translate analytics into actionable insights and new experiments
- Identify what resonates most with the audience and evolve the strategy accordingly
- Establish best practices for social engagement across teams, leveraging AI as your foundational way of working
- Build playbooks for launches, announcements, and reactive moments
- Protect long-term brand equity while enabling timely participation
- Ensure that as platforms evolve, our strategy and KPIs do too
Skills
- Have 5+ years managing social strategy for a brand with a strong point of view
- Understand how credibility is built on LinkedIn, Reddit and beyond
- Are deeply fluent in B2B SaaS
- Leverage AI as part of your everyday workflows
- Can own socially-native video production from end-to-end
- Possess exceptional judgment and taste
- Know the difference between cultural relevance and trend chasing
- Can translate complex ideas into clear, platform-native communication
- Balance strategic thinking with hands-on execution
- Are comfortable advising leadership and pushing back when needed
- Stay calm and precise in fast-moving, real-time environments
Benefits
- Medical, dental, vision, life and LTD insurance
- HSA
- 401(k) retirement plan
Company Overview
Company H1B Sponsorship