Note: The job is a remote job and is open to candidates in USA. Valence Intelligence is focused on building software products that address customer challenges in the supply chain industry. The Senior IT Operations Manager will oversee key operational functions within the IT department, manage vendor relationships, and ensure compliance while supporting cross-functional collaboration with various teams.
Responsibilities
- Creation and upkeep of IT and provisioning automations
- Manage vendor lifecycle for 100+ apps, ensuring security and access policies are maintained. As well as working with Finance and app owners to oversee renewals, ensuring cost-effectiveness
- Where you can't automate, facilitate regular check-ins with relevant teams (Finance, Security, HR etc..) to assist in cross-functional activities, like vendor/employee/contractor management
- Maintain the IT roadmap, prioritize tasks, and document key meetings, vendor calls, and project updates
- Manage employee onboarding and offboarding processes, including hardware logistics and access provisioning
- Maintain our Mac fleet. We're largely Mac based with a small Windows and iPad fleet, using MDMs to keep these devices supported and secure
- Provide IT support, handling access requests and troubleshooting
- Facilitate SOC2 audit preparation by collecting and managing IT control evidence, ensuring long-term compliance
- Maintain IT documentation, including vendor guides, support materials, and process updates
- Oversee contractor management, from onboarding to equipment setup, ensuring alignment with IT and security protocols
Skills
- Proven experience in IT operations, project management, and vendor management
- Ability to manage multiple projects and coordinate with cross-functional teams in a fast-paced environment
- Familiar with SOC2 compliance requirements or other IT security standards
- Skilled in troubleshooting, providing employee support, and managing access requests
- Excellent communication and organizational skills with a keen eye for documentation
- Experience with automating IT processes
- Comfortable with managing both the strategic and hands-on aspects of IT operations
Company Overview