Note: The job is a remote job and is open to candidates in USA. FRISS is seeking an SIU Analyst to help customers achieve measurable outcomes through successful adoption of its software solutions. The role focuses on building customer relationships, providing proactive guidance and support, monitoring product usage, managing renewals and growth, supporting onboarding and training, and partnering with Sales.
Responsibilities
- Build Relationships — Serve as a trusted advisor to your customers. Check in regularly with key stakeholders to understand their experience and align on expectations
- Engage Proactively — Stay in regular contact through calls, emails, and success planning sessions. Anticipate challenges before they arise and propose solutions that keep customers on track
- Monitor Performance — Track usage, health scores, and performance data to understand how customers are getting value from the product. Step in early when you spot risks or opportunities
- Champion the Customer Voice — Gather feedback from customer conversations and share insights with our product team to help shape what we build next
- Own Renewals & Growth — Manage the renewal process and identify upsell opportunities that bring genuine added value to your customers
- Guide Onboarding & Training — Support new customers as they get started, helping them build confidence and become self-sufficient with our software
- Partner with Sales — Work closely with Sales to ensure a smooth handover from pre-sale to post-sale, aligning on customer expectations and long-term strategy
- Other duties as assigned
Skills
- • Customer Focus — A genuine passion for helping customers succeed and a drive to understand and exceed their expectations
- • Business Insight — An ability to understand how customers operate and align our solutions with their goals
- • Technical Proficiency — Comfort working with CRM systems, customer success platforms, and other SaaS tools
- • Global Mindset — Experience thriving in an international, remote-first environment, with strong cross-cultural communication and collaboration skills
- Insurance/insurtech/SIU - experience in this field a plus
Benefits
- Remote-first work arrangement
- Globally distributed team
Company Overview