Note: The job is a remote job and is open to candidates in USA. Origami Risk is a provider of integrated SaaS solutions for the risk and insurance ecosystem, and they are seeking a Site Reliability Engineer. The role focuses on improving site reliability, conducting post-incident analyses, and collaborating with cross-functional teams to enhance system performance and scalability.
Responsibilities
- Leads post-incident investigations for the Site Reliability team
- Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies
- Drafts clear and insightful RCAs for customer delivery
- Cross trains colleagues on how to best leverage observability tools during incident and performance investigations
- Provides visibility to all stakeholders throughout the entire Site Reliability process
- Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability
- Develops client-focused dashboards/alerts to proactively identify performance challenges
- Monitors and continuously improves our time to resolution metrics
- Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations
- Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns
- Contributes to the development of automation tools to streamline incident response
- Works proactively to prevent incidents and reduce their impact on our platform
- Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms
- Other duties as assigned
Skills
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of proven experience in a Site Reliability Engineering role
- Strong knowledge of SRE best practices and incident management protocols
- Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
- Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
- Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
- Excellent problem-solving skills and a data-driven approach to incident analysis
- Prior experience operating within a Public Cloud environment (AWS strongly preferred)
- Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges
- Solid knowledge of SaaS operations
- Ability to succeed when facing ambiguity and differing levels of operational maturation
- Advanced written and verbal communication skills
- Windows and SQL-server troubleshooting skills preferred
- Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines preferred
- Experience working in an Infrastructure as a Code (IaC) environment preferred
Benefits
- Bonus
- Competitive medical, dental, and vision benefits
- Wellness reimbursement
- Life insurance
- 401(k) with company match
- Vacation and sick leave benefits (under a flexible time off policy in most states)
- Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
- Paid Time Off – Flexible options plus 10 paid company holidays where available**
- All full-time positions are hybrid, with many eligible to be completely remote
- Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
- Generous family leave options—including adoption and foster care placements
- Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
- Retirement Savings – 401(k) with company match up to 4%
- Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
- Education Assistance Program – to help colleagues pursue industry/role-specific certifications
- Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
- Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
Company Overview
Company H1B Sponsorship