Note: The job is a remote job and is open to candidates in USA. Minitab is seeking a Simulation Consultant to support customers throughout the Customer Engagement Lifecycle. The role focuses on developing and validating discrete-event simulation models, using Simul8 to analyze operational scenarios, translating results into recommendations, and delivering customer training, consulting, support, and project documentation.
Responsibilities
- Work with customers to understand operational challenges, business objectives, processes, data requirements, and measures of success
- Support the design, development, verification, and validation of discrete-event simulation models that accurately represent customer processes and systems
- Use Simul8 to evaluate scenarios, identify bottlenecks, assess resource requirements, quantify operational risk, and support evidence-based decision-making
- Analyze model outputs and translate simulation results into clear business insights and actionable recommendations for customers
- Support the facilitation of model discovery sessions, customer workshops, model reviews, training sessions, and project presentations
- Advise customers on simulation modelling methodology, model design, experimentation, and effective use of Simul8
- Review and troubleshoot customer simulation models and provide advanced modelling guidance where required
- Maintain appropriate documentation covering model assumptions, logic, data inputs, validation, experiments, results, and recommendations
- Continually develop expertise in discrete-event simulation, Simul8, analytics, and relevant customer industries
- Contribute to the Customer Engagement Lifecycle (CEL), with service delivery that is executed to the highest standard
- Support the deployment of products and services, ensuring aligned execution, governance, and process adherence
- Maintain procedural compliance, document activities accurately, and complete deliverables on time and within budget
- Track work hours by activity type in appropriate systems to support accurate reporting and resource planning
- Work with leadership to enhance customer experience and maximize ROI, supporting measurable value realization
- Apply standardized project delivery frameworks for the Customer Success team to promote consistency in service execution
- Support effective adoption and utilization of Minitab solutions and collaborate with internal technical teams to continually improve customer experience when using Simul8 software
- Provide assistance to the technical support team to resolve advanced modelling queries
- Identify departmental roadblocks and contribute towards process improvements to enhance the overall effectiveness of the Customer Success organization
- Capture and maintain detailed customer interaction records, including suggestions for improvements or modifications, ensuring accurate documentation for future reference and operational insights
- Assist with the enablement and onboarding of new team members, supporting consistent knowledge transfer and skill development across the team
- Contribute to strategic initiatives by participating in working groups, volunteering for tasks, and presenting at company meetings to support broader organizational priorities
- Liaise with Sales and Marketing to provide subject-matter expertise and maintain accurate, aligned communication throughout the customer journey
- Participate in cross-functional and process team meetings to support coordinated decision-making and ensure shared understanding across departments
- Engage in projects initiated by department leadership to enhance departmental operations and support continuous improvement
Skills
- Bachelor's degree in Industrial Engineering, Operations Research, Systems Engineering, Computer Science, Mathematics, Business Analytics, or a closely related discipline. Equivalent relevant professional experience may be considered in lieu of a degree
- 1+ years of professional or academic experience developing discrete-event simulation models to analyze business processes, operational systems, or complex workflows
- Understanding of simulation modelling principles, including model conceptualization, data analysis, verification and validation, experimentation, scenario analysis, and interpretation of simulation results
- Experience translating business or operational problems into analytical or simulation-based solutions
- Experience working directly with customers or internal stakeholders to gather requirements, understand business challenges, and communicate technical findings and recommendations
- Strong analytical and problem-solving skills with the ability to work with processes, data, and systems
- Experience with at least one programming or analytical language such as Python, R, SAS, Java, or C#
- Strong verbal and written communication skills, including the ability to explain technical concepts to both technical and non-technical audiences
- Ability to travel occasionally to customer or partner sites, industry events, and tradeshows, approximately 25% of the time
- Ability to speak, read, write, and understand English
- This role can be based **onsite in State College, PA, or remotely within Pennsylvania.**
- ***This position is ineligible for visa sponsorship.***
- ***To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.***
- Experience using discrete-event simulation software. Experience with Simul8 is preferred; experience with comparable platforms such as Arena, AnyLogic, Simio, FlexSim, or similar simulation tools will also be considered
- Spanish-language proficiency is preferred, particularly for supporting Spanish-speaking customers and stakeholders
Benefits
- Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire.
- Low co-pay pharmacy benefit and affordable family coverage plan is available.
- Short and Long Term Disability is fully paid by Minitab.
- Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.
- Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary.
- Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
- A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately.
- Minitab will match dollar for dollar up to the first 6% of employee’s contribution.
- Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
- Paid holidays, as well as 4 weeks of annual paid time off are provided.
- The annual paid time off increases one week every five years.
- Minitab offers tuition and related expenses assistance for both higher education and other professional development.
- Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions.
- Parking and Transit - Pre-Tax Deductions.
- We offer a hybrid work model for eligible positions.
- At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator.
- Personal training and nutrition counseling is available upon request.
Company Overview