Note: The job is a remote job and is open to candidates in USA. NiCE is an innovative company known for its software products used by global businesses to enhance customer experiences and ensure public safety. The Service Sales Executive is responsible for promoting and selling NICE's Value Realization Services portfolio, driving sales opportunities, and developing strategies to ensure customer success.
Responsibilities
- Become the Subject Matter Expert and act as a "go to" person for Americas sales team for VRS selling
- Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure
- Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change
- Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline
- Focus on services-only sales (unattached to product) that drive customer value and success
- Mine the current NICE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely NICE VRS business
- Work and offer proposed NICE VRS solutions and articulate their true value based upon customer’s strategy and directions
- Create new opportunities by evangelizing the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic value-based selling, business case definition, ROI analysis, references and analyst data
- Provide accurate monthly forecasting
- Ensure on-going and continuous value to drive renewals of sold accounts
Skills
- At least 8 years of selling and customer management experience in the IT industry (Advantage of previous experience selling services added value)
- Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
- Excellent presentation skills and interpersonal relationship
- Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
- Understanding current technologies and IT related infrastructure and business challenges
- Technical understanding of Services and Maintenance terminology, technology and practices
- High-level technical skills & fast learning curve of product & application
- Creativity - Self-Starter, 'out of the box' thinker, tailor and expand solutions to fit specific customer requirements based upon customer's strategy and directions
- Build good working relationship and cooperation with the regional presales / sales organization
- Experience/knowledge of Service as it relates to AI, CCaaS and CX in areas such as Business and Advisory Consulting, Transformation Consulting and Managed Services
Company Overview
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