Note: The job is a remote job and is open to candidates in USA. Lightcast is a global leader in labor market insights with its headquarters located in Moscow, ID, and other offices around the world. They are seeking an Account Manager I to maintain strong customer relationships, resolve issues, and collaborate with internal teams to enhance the customer experience while driving account growth through renewals and upselling.
Responsibilities
- Build and maintain strong relationships with assigned customers through regular engagement and communication
- Manage customer inquiries, identify challenges, and provide effective solutions
- Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions
- Negotiate pricing, document opportunities, and close sales and renewal agreements
- Establish customer success goals, support onboarding, and monitor account health against defined targets
- Collaborate with internal teams to ensure customer satisfaction and successful outcomes
- Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment
- Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company
Skills
- 2+ years of experience in account management, sales, customer success, or a related role
- Experience with sales prospecting, account management, and sales processes
- Strong communication and presentation development skills
- Proficiency with Google Workspace, Microsoft Excel, and PowerPoint
- Strong analytical and problem-solving abilities
- Excellent organizational skills and the ability to manage competing priorities effectively
Company Overview