Note: The job is a remote job and is open to candidates in USA. LTIMindtree is the employer for this ServiceNow SAM Functional Consultant position. The role manages and optimizes the enterprise software asset lifecycle in ServiceNow SAM, ensuring license compliance, data accuracy, cost optimization, and audit readiness. It also partners with ITAM, procurement, vendor management, and technology teams while delivering reporting and actionable software portfolio insights.
Responsibilities
- Maintain accurate software entitlement records in ServiceNow SAM Pro including purchases renewals trueups and reclamations
- Configure and maintain software models in ServiceNow SAM Pro aligning entitlement rights with discovery and SaaS subscription data to ensure accurate license reconciliation compliance calculations and optimization insights
- Reconcile software license entitlements against deployed and discovered installations to identify compliance gaps and optimization opportunities
- Track license terms usage rights and renewal dates for key publishers in partnership with contract and vendor management teams
- Maintain a working knowledge of common software licensing models peruser perdevice subscription consumptionbased across major publishers
- Support onboarding of software products into ServiceNow SAM Pro ensuring accurate entitlement setup and educating product owners on SAM processes compliance obligations and use of asset data to meet lifecycle management expectations
- Monitor and improve the quality of software discovery data feeding ServiceNow SAM including normalization of publisher product and version data
- Resolve normalization gaps and unmatched discovery records to ensure accurate reconciliation
- Partner with DiscoveryCMDB teams to resolve data gaps and duplicate records
- Investigate and remediate reconciliation exceptions
- Maintain software normalization rules and title mappings within ServiceNow to ensure accurate license consumption reporting
- Support internal and vendordriven software audits by compiling entitlement deployment and usage data
- Identify software license compliance risks and recommend remediation actions escalating material findings to SAM leadership
- Maintain documentation of compliance processes and controls in line with ITAM governance standards
- Support testing and validation of ServiceNow SAM enhancements upgrades and integrations
- Serve as a daytoday point of contact for Product Owners and business partners with software entitlement compliance or reporting questions
- Collaborate with Procurement Vendor Management Security and IT Operations to support software lifecycle decisions
- Provide timely accurate responses to ad hoc data requests from stakeholders and leadership
- Escalate complex compliance or licensing questions and crossteam dependencies to the SAM Product Manager as needed
- Build and maintain recurring reports and dashboards in ServiceNow and Excel Power BI
Skills
- ServiceNow ITAM-HAM
- ServiceNow ITAM-SAM
Benefits
- Remote work arrangement in Edison, NJ
- Bonus or variable payout component based on individual and organizational performance
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
Company Overview