Note: The job is a remote job and is open to candidates in USA. Naitiv is a ServiceNow partner that helps organizations improve enterprise agility through architectural expertise, industry insight, and AI-native innovation. The Source-to-Pay Business Process Consultant will analyze clients’ end-to-end procurement and payment processes, design future-state ServiceNow workflows, facilitate stakeholder workshops, and guide implementation teams toward best-in-class solutions.
Responsibilities
- Analyze and document current-state ("as-is") Source-to-Pay processes across sourcing, contract management, purchase requisitioning, purchase orders, goods/services receipt, invoicing, and payment
- Design future-state ("to-be") process workflows utilizing ServiceNow to reduce cycle time, improve compliance, and eliminate manual touchpoints
- Facilitate workshops with Procurement, Accounts Payable, Finance, and business stakeholders to gather requirements and validate process designs
- Evaluate and recommend automation opportunities, including Document Intelligence invoice intake, invoice case management by exception, touchless purchase order processing, and three-way match automation
- Present process assessments, recommendations, and improvement roadmaps to stakeholders and leadership
- Develop process documentation, SOPs, RACI matrices, and training materials for sourcing, procurement, and AP teams
- Define supplier portal configuration requirements including supplier onboarding processes and supplier self-service requests
- Identify master and transactional data requirements for ServiceNow and client’s enterprise systems
- Work with client ERP platform teams to design integrations and data governance processes and document table/field mapping and data transformations
- Align Source-to-Pay KPIs and metrics with client requirements for dashboards and reporting (e.g., PO compliance, invoice cycle time, touchless invoice rate, maverick spend, etc.)
- Identify and help remediate control gaps or compliance risks within the S2P process (e.g., segregation of duties, approval hierarchies, audit requirements)
- Define functional groups aligned with ServiceNow S2P roles to support client’s organizational structure (i.e. are sourcing and procurement functions handled by one group or two?)
- Support change management activities associated with process redesign and system implementations
- Provide functional design guidance to development team
Skills
- • Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field
- • Strong understanding of the end-to-end Source-to-Pay lifecycle (sourcing, contracting, requisitioning, purchasing, receiving, invoicing, payment)
- • Can explain each of the following: • Purchase Order • Purchase Requisition • Invoice • GL Coding • Three-Way Match
- • Excellent analytical, problem-solving, and critical-thinking skills
- • Proficiency in process mapping tools (Visio, Lucid Charts, or similar)
- • Solid understanding of procurement controls, three-way match, and AP compliance requirements
- • Strong communication and facilitation skills, with the ability to work across all levels of an organization
- • Ability to clearly speak English with no more than a moderate accent
- • Proven ability to manage multiple projects and priorities simultaneously
- • 3+ years ServiceNow experience
- • 5+ years working in a Business Process Consultant or similar role with 3+ years of experience in procurement, accounts payable, or source-to-pay processes
- • Experience leading requirements gathering workshops
- • Experience creating process flow diagrams in Visio or other flow-charting tools
- • Experience implementing several of the following ServiceNow capabilities (Does not need to have done all): • Sourcing • Shopping Hub • Source-to-Pay Workspace • DocIntel for Accounts Payable • Procurement Case Management • Invoice Case Management • Supplier Portal • Supplier Onboarding • Contract Management Pro
- • End-to-end process thinking across sourcing, procurement, and payment
- • Strong grasp of procurement controls, compliance, and audit requirements
- • Attention to detail with a results-driven mindset
- • Project and change management skills
- • Stakeholder management and relationship building
- • Remote
- • Travel requirements may vary based on business needs. Expected to remain <25% annually
- • Hands-on experience with an enterprise S2P/P2P platform such as SAP Ariba, Coupa, Oracle, Workday or similar
- • Experience with S2P/P2P system implementations or upgrades
- • Experience with S2P integrations between ServiceNow and an enterprise platform
- • A certification or strong knowledge in a process improvement methodology (e.g., Lean, Six Sigma, etc.)
- • Certification in procurement or supply chain (e.g., CPSM, CIPS)
- • Experience with DocIntel or other OCR/AI invoice capture tools
Benefits
- Hands-on mentorship and support
- Flexible, largely remote work
- Certifications
- Training
- Exposure to complex, high-impact projects
- Eligibility to participate in the Company’s employee benefit programs, subject to the terms and conditions of such benefits and benefit plans, their specific enrollment periods, and any statutory requirements or limitations
Company Overview