Note: The job is a remote job and is open to candidates in USA. Encore Talent Solutions is recruiting a ServiceNow Project Manager for a remote position; the end-client is not identified. The role leads enterprise ServiceNow implementations and related initiatives, overseeing project delivery, finances, teams, risks, and stakeholder communications.
Responsibilities
- Lead and manage large-scale ServiceNow implementation, enhancement, and transformation projects for enterprise clients
- Develop and maintain comprehensive project plans, schedules, milestones, deliverables, and resource assignments
- Manage project execution to ensure deliverables are completed on time, within scope, and within budget
- Coordinate activities across technical teams, consultants, client stakeholders, and third-party vendors
- Identify, track, and mitigate project risks, issues, dependencies, and delivery challenges
- Facilitate project meetings, status reviews, stakeholder communications, and executive updates
- Manage project scope and change requests while ensuring alignment with contractual commitments
- Support multiple workstreams and coordinate cross-functional teams on complex enterprise initiatives
- Take ownership of project financial performance, including budgets, forecasts, actual costs, and resource utilization
- Track project hours, labor costs, burn rates, and remaining project budgets
- Manage financial reporting and provide accurate forecasts of project costs and completion estimates
- Monitor project profitability, margins, and financial risks within a consulting or professional services delivery model
- Support time-and-materials (T&M) and fixed-fee engagements, including tracking contractual deliverables and financial commitments
- Identify potential budget overruns, scope changes, and resource constraints before they impact delivery
- Partner with delivery leadership and account teams to maintain financial accountability and project performance
- Ensure accurate time tracking, resource allocation, and project financial documentation
- Manage projects involving ServiceNow implementations, integrations, upgrades, or platform enhancements
- Collaborate with ServiceNow technical consultants, developers, architects, and business stakeholders
- Understand ServiceNow implementation methodologies, project dependencies, and common delivery challenges
- Coordinate requirements gathering, solution development, testing, deployment, and post-implementation activities
- Support Agile, Waterfall, or hybrid project delivery methodologies depending on client requirements
- Ensure project activities align with ServiceNow implementation best practices and client expectations
Skills
- The ideal candidates will bring a minimum of five years of project management experience, including at least two years managing ServiceNow-related projects
- These individuals must be comfortable operating in a professional services or consulting environment, managing complex enterprise initiatives, and maintaining strong oversight of project financials, budgets, resources, and delivery timelines
- Successful candidates must demonstrate strong financial acumen, excellent communication skills, and the ability to manage multiple priorities in a fast-paced consulting environment
- 5+ years of professional project management experience, preferably managing enterprise technology initiatives
- Minimum 2 years of experience managing ServiceNow-related projects, including implementations, enhancements, or enterprise platform initiatives
- Previous experience working for a consulting firm, systems integrator, or professional services organization
- Demonstrated success managing large, complex enterprise technology projects involving multiple stakeholders and workstreams
- Strong financial project management experience, including budgeting, forecasting, cost tracking, resource utilization, and financial reporting
- Experience managing time-and-materials (T&M) engagements, project burn rates, and resource allocations
- Strong understanding of project delivery methodologies, including Agile, Waterfall, and hybrid approaches
- Experience managing project scope, schedules, risks, dependencies, and change requests
- Excellent communication, leadership, organizational, and stakeholder management skills
- Ability to work independently, quickly assess project needs, and take ownership of deliverables
- Proficiency with project management and reporting tools such as Microsoft Project, Excel, Jira, Smartsheet, or similar platforms
- PMP certification
- Experience delivering ServiceNow projects within a consulting or systems integration environment
- Familiarity with ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or IRM
- Experience managing multimillion-dollar technology projects or enterprise transformation programs
- Experience with professional services financial metrics, including project margins, revenue forecasting, and earned value
- Experience managing multiple concurrent client engagements
- Familiarity with statements of work (SOWs), change orders, and contractual project obligations
- Experience working directly with executive leadership and enterprise-level clients
Benefits
- Remote work
Company Overview