Note: The job is a remote job and is open to candidates in USA. Fisher Management Partners is seeking a Consulting Manager to deliver client engagements in customer experience, sales effectiveness, CRM, and pricing strategy. The role leads cross-functional consulting projects from assessment through implementation planning and adoption, while advising clients and guiding project teams.
Responsibilities
- Lead customer experience, sales effectiveness, CRM, and pricing strategy engagements from initial assessment through recommendation, implementation planning, and client adoption
- Assess client customer journeys, sales processes, commercial operations, and CRM capabilities to identify opportunities for growth, efficiency, and improved customer engagement
- Develop practical, data-driven recommendations related to customer segmentation, sales enablement, pipeline management, CRM optimization, pricing strategy, and go-to-market execution
- Manage project workplans, timelines, deliverables, and client expectations while guiding teams through complex consulting engagements
- Facilitate stakeholder interviews, workshops, and working sessions with client leaders and cross-functional teams to gather insights, align priorities, and build consensus
- Prepare and deliver executive-ready presentations, project updates, business cases, and recommendations for client leadership teams
- Support CRM-related initiatives, including requirements gathering, process design, adoption planning, reporting needs, and coordination with technical implementation teams
- Coach and manage consultants and client team members, providing direction, feedback, and quality review to ensure strong project execution
- Contribute to proposal development, client relationship growth, and the continued development of Fisher’s customer experience, sales, CRM, and pricing consulting capabilities
- Balance multiple client priorities in a fast-paced consulting environment while maintaining high-quality deliverables and strong client relationships
Skills
- 8+ years of client-facing consulting experience focused on project management, customer experience, and sales effectiveness for large-scale projects
- Proven experience in delivering consulting services to clients, with a strong track record of managing large technology and process change initiatives
- Bachelor's degree in Business or related field
- In-depth understanding of business processes and the ability to integrate solutions with client business goals
- Strong project management capabilities, able to develop detailed project plans and manage multiple client workstreams while delivering comprehensive status reports
- Exceptional verbal and written communication skills, with experience crafting and executing client-facing communication strategies across various organizational levels
- Demonstrated executive presence and the ability to consult with and influence client leadership teams
- PMP certification
Benefits
- Medical, Dental, and Vision Insurance
- Short-term and long-term disability and Life Insurance
- 401k, including a 6% company contribution
- 25 days of PTO each year
- 8 paid company holidays
- Bonus and Sales commission
- Remote; Preference for candidates based in Midwest metropolitan areas.
Company Overview