Note: The job is a remote job and is open to candidates in USA. NewRocket is a global, full-service Elite ServiceNow partner that helps enterprise leaders solve business problems and navigate change. The company is seeking a ServiceNow Lead Engineer to develop customer applications for work order management, scheduling, and dispatch, while collaborating with stakeholders and technical subject matter experts. The role also supports ServiceNow event rules, CMDB binding, service mapping, discovery, integrations, and custom platform applications.
Responsibilities
- As a **ServiceNow Lead Engineer -Platform/Custom Apps/ Integration** you will be primarily developing customer applications for Work Order management, scheduling and dispatch
- Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
- Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
- Interact with technical SMEs to get necessary environment information to support your service map and event work
Skills
- Experience with **ServiceNow Lead Engineer - Platform/Custom Apps/Integrations in** ServiceNow
- Comprehension of, and the ability to communicate and implement **Platform/Custom Apps/Integrations**
- Ability to develop interfaces for each user audience depending on custom application models or Service Portals
- Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
- Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
- Understand Credential less and Credential based Discovery
- Install, configure, and integrate software products from ServiceNow**Platform/Custom Apps/Integrations** with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
- Ability to prevent duplicate Cis with CI identifiers
- Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
- Knowledge and ability to configure, manage and maintain MID servers
- Proficient in working with command line console for Service Mapping
- Ability to work with and migrate patterns between Environments for Service Mapping
- Proficient in configuring Identification Rules for Service Mapping
- Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping
Benefits
- Healthy work-life balance
- Support for professional growth for individuals and teams
- A diverse and inclusive workplace where employees are respected and heard
Company Overview