Note: The job is a remote job and is open to candidates in USA. GovCIO is seeking a ServiceNow Quality Assurance Engineer and Tester. The ideal candidate will thrive in a fast-paced operations and maintenance environment, ensuring customer satisfaction through hands-on experience with Automated test framework in the ServiceNow platform.
Responsibilities
- Drive ATF QA efforts across ServiceNow implementations and enhancements
- Develop and execute test plans, test cases, and automated scripts
- Collaborate with developers, business analysts, and stakeholders to ensure quality standards are met
- Identify, document, and track defects, drive resolution and retesting
- Ensure compliance with government contract requirements and quality standards
- Provide QA expertise during project planning, execution, and delivery phases
- Support continuous improvement initiatives in QA processes and tools
Skills
- Bachelor's degree in engineering, Computer Science, Systems, Business or related scientific /technical discipline
- 5-8 years of experience in IT, with at least 5 years in ServiceNow ATF. 4 years of additional relevant experience may be substituted for education
- Strong communication and leadership skills
- Hands-on experience with ServiceNow's Automated Test Framework (ATF), including designing, building, and executing automated test cases
- Strong understanding of ServiceNow architecture, modules, workflows, and AI platform features
- Familiarity with government contracting processes, compliance, and documentation standards
- Experience with manual and automated testing methodologies
- Excellent analytical, documentation, and communication skills
- Certifications in ServiceNow including but not limited to Certified System Administrator
- Must be able to obtain a DHS Public Trust
- Experience integrating ATF with CI/CD pipelines and DevOps tools
- Knowledge of Agile/Scrum methodologies
- Active DHS Public Trust
- Certifications in ServiceNow (e.g., Certified System Administrator, ATF Specialist) or QA methodologies (e.g., ISTQB)
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