Note: The job is a remote job and is open to candidates in USA. Sears is seeking an Operations & AI Initiative Intern to function as a junior AI product and use-case analyst. This role supports the company's transition to an AI-agentic operating model by ensuring that operational workflows are documented, tested, and automated, while working alongside operational leaders to validate proposed automation solutions.
Responsibilities
- Partners with operational teams to understand and document current workflows
- Conducts interviews and gather operational process information from stakeholders
- Identifies opportunities for workflow optimization and automation
- Assists in developing process documentation and operational improvement recommendations
- Supports prototyping and testing of AI-enabled workflow solutions
- Participates in operational analysis, research, and transformation initiatives
- Collaborates with cross-functional teams on project deliverables and implementation activities
- Tracks project progress and maintain supporting documentation
- Assists with testing, validation, and evaluation of operational improvement solutions
- Participates in meetings, presentations, and project status discussions
- Serves as a business translator between operations teams and AI agent builders
- Validates whether proposed agents reduce manual work, improve cycle time, reduce errors, or improve customer/technician experience
- Helps prioritize use cases based on operational value, automation feasibility, data availability, and risk
- Evaluates processes against future-state business criteria, not just automation feasibility
- Assess whether the proposed future-state process represents a materially better way of operating, including improvements to customer experience, technician productivity, speed, cost, quality, scalability, and management visibility
- Performs other duties as assigned
Skills
- Some undergraduate education
- Less than one year of related experience
- 18 years of age or older
- Currently pursuing a Bachelor s or Master s degree in Business, Engineering, Information Systems, Analytics, Psychology, Operations, or a related discipline
- Demonstrated interest in AI, automation, or operational transformation initiatives
- Strong curiosity and willingness to learn new tools and technologies
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to analyze workflows and identify improvement opportunities
- Comfortable working both independently and collaboratively
- Ability to manage multiple priorities and deadlines
- Prior internship, coursework, or project experience involving operations, analytics, technology, or business process improvement preferred
- Familiarity with AI tools or automation platforms
- Experience with process mapping, workflow analysis, or operational projects
- Basic data analysis and reporting capabilities
- Exposure to project management or transformation initiatives
- Strong adaptability and continuous learning mindset
Company Overview