Note: The job is a remote job and is open to candidates in USA. NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are currently seeking a skilled ServiceNow Administrator with a strong specialization in Software Asset Management (SAM Pro) to support the Enterprise IT as a Service (EITaaS) program. The role involves optimizing software asset management processes, ensuring license compliance, and enhancing operational efficiency.
Responsibilities
- Configure, maintain, and optimize all aspects of ServiceNow SAM Pro, including software models, entitlements, licenses, discovery maps, and software installations
- Provide support for license reconciliation, potential compliance gaps, and optimization requests
- Administer and manage software asset lifecycles within SAM Pro, from procurement and deployment to retirement and disposal
- Provide operational support for Publisher Packs (e.g. Microsoft, Oracle, IBM, Adobe) to ensure accurate calculation of complex license metrics
- Troubleshoot and refine SAM-related dashboards, reports, and metrics to provide actionable insights into license compliance, spend, and optimization opportunities
- Support software contract management, service catalog, procurement and other supporting processes within ServiceNow, linking contracts to entitlements and assets
- Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools like SCCM, AD etc.) to ingest comprehensive software asset data into ServiceNow SAM Pro
- Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization
- Troubleshoot and resolve data discrepancies and integration issues impacting SAM Pro
- Perform routine ServiceNow platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations
- Manage and troubleshoot incidents and service requests related to SAM Pro functionality and data integrations
- Assist with ServiceNow platform upgrades, patching, and testing to ensure SAM Pro functionality is preserved and enhanced
- Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for SAM processes and configurations
- Adhere to ServiceNow best practices and ITIL framework principles
- Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support software asset management
- Provide expertise and guidance on software licensing models, SAM best practices, and the capabilities of ServiceNow SAM Pro
- Participate in requirements gathering, solution design, and testing phases for new SAM initiatives and platform enhancements
Skills
- Minimum 10 years of experience to include the duties and responsibilities outlined above
- Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience
- Minimum 3 years of experience with ServiceNow platform, including administration and development across multiple ServiceNow versions
- Minimum 2 years of experience with ServiceNow Software Asset Management Professional (SAM Pro), including configuration, reconciliation, and optimization
- Minimum 1 year of experience with data integration within ServiceNow (e.g., import sets, transform maps, scripting) and integrating with various discovery sources
- Ability to obtain and maintain a Secret clearance
- Bachelor's degree
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
- Strong understanding of IT Asset Management (ITAM) processes and the software asset lifecycle
- Familiarity with various software licensing models (e.g., per user, per processor, core-based, subscription, concurrent, cloud)
- Deep understanding of the ServiceNow CMDB and its critical relationship with SAM
- Ability to troubleshoot technical issues within ServiceNow SAM Pro and integrations
- Experience with scripting in ServiceNow for custom solutions and data manipulation
- Experience with REST/SOAP integrations
- Basic understanding of SQL and database concepts
Benefits
- Incentive compensation based on individual and/or company performance
- Company benefits including medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Company Overview