Note: The job is a remote job and is open to candidates in USA. Pacific Power Group is hiring a Service Sales Representative to support service revenue growth and customer relationships. The role manages the full service sales lifecycle, coordinates with cross-functional teams, prepares sales documentation and reports, and improves service sales processes while supporting customers in the Spokane region.
Responsibilities
- Promote and sell service offerings, maintenance programs, service agreements, and technical solutions
- Serve as a primary point of contact for service sales inquiries and customer requests
- Understand customer needs and recommend appropriate service solutions
- Prepare, update, and distribute quotes, proposals, service agreements, and other sales documentation
- Maintain accurate customer records, CRM information, pricing, and service sales documentation
- Support customers throughout the sales process, from initial inquiry through service completion and follow-up
- Communicate customer requirements, timelines, pricing, and expectations to internal teams
- Address customer concerns and service-related issues, escalating complex matters when appropriate
- Partner with Service, Engineering, Operations, Parts, and leadership to ensure customer needs are met
- Coordinate service activities, scheduling, resource requirements, and customer commitments
- Maintain accurate calendars, workflows, schedules, and documentation for multiple concurrent opportunities
- Participate in customer meetings, service planning sessions, presentations, and strategic sales initiatives
- Help ensure service sales activities are aligned with operational capabilities and customer expectations
- Prepare service sales dashboards, pipeline updates, customer summaries, and commercial reports
- Track customer service requests, pricing updates, service packages, and sales commitments
- Provide insights regarding customer needs, service opportunities, and potential revenue growth
- Support internal audits by preparing documentation and reports related to service sales accuracy, compliance, and service standards
- Maintain awareness of company policies, pricing controls, confidentiality requirements, and applicable industry standards
- Identify opportunities to improve service sales processes, communication workflows, and customer engagement
- Leverage CRM, quoting, communication, and workflow systems to improve efficiency and visibility
- Support system enhancements, integrations, and workflow improvements
- Help develop standardized sales practices, templates, documentation, and internal controls
Skills
- 2+ years of experience in service sales, account management, business development, customer service, inside sales, or another customer-facing commercial role
- Demonstrated ability to build and maintain strong customer relationships
- Strong customer service, communication, and relationship-building skills
- Experience managing multiple customer requests, sales opportunities, or projects simultaneously
- Strong organizational skills and attention to detail
- Ability to understand customer needs and recommend appropriate solutions
- Strong problem-solving and solution-oriented approach
- Ability to prepare and manage quotes, proposals, customer documentation, and other commercial materials
- Proficiency with CRM systems and Microsoft Office or similar business productivity tools
- Ability to work independently and effectively in a remote environment
- Strong written and verbal communication skills
- Ability to collaborate effectively with Service, Engineering, Operations, Parts, and other cross-functional teams
- Professionalism, integrity, sound judgment, and a customer-focused mindset
- Willingness and ability to travel up to 50%
- Ability to work in office, remote, field, and customer-site environments as business needs require
- Candidate must be located in or near the Spokane, WA region
- Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or a related field
- 3–5+ years of experience in service sales, technical sales, account management, or business development
- Experience selling service programs, maintenance contracts, technical services, aftermarket solutions, or industrial equipment services
- Experience in the marine, power generation, industrial, energy, manufacturing, or heavy equipment industries
- Technical knowledge or experience working with engines, power generation equipment, industrial equipment, controls, or related systems
- Experience with quoting tools, ERP systems, service management platforms, or sales pipeline management tools
- Experience managing sales pipelines and working toward revenue or sales targets
- Previous experience in a commission-based sales environment
- Experience conducting customer presentations, sales meetings, and service planning discussions
- Experience identifying opportunities for process improvement and increasing service sales
- Existing customer relationships or industry contacts within the marine, power generation, industrial, or related markets
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and/or Flexible Spending Account (FSA) options
- Company-paid and supplemental life insurance
- Short-term and long-term disability coverage
- 401(k) retirement savings plan with company contributions
- Paid time off and company holidays
- Employee assistance and wellness resources
- Additional employee benefits and programs
- Remote position
Company Overview