Note: The job is a remote job and is open to candidates in USA. OP is a technology consulting and solutions company offering advisory and managed services, innovative platforms, and staffing solutions across areas including AI, cybersecurity, and enterprise architecture. The Service Readiness Program Manager leads end-to-end programs for new product initiatives, ensuring customer support operations are launch-ready through cross-functional coordination, risk management, metrics, and continuous improvement.
Responsibilities
- Lead end-to-end CS program management for NPIs and co-branded tactical roadmap initiatives, ensuring support ops are launch-ready
- Build/maintain project plans, timelines, risk registers, and KPIs
- Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules
- Define support requirements using customer + industry data
- Identify and resolve launch risks/roadblocks
- Establish metrics; track post-launch performance and drive continuous improvement
- Participate in OP monthly team meetings and participate in team-building efforts
- Contribute to OP technical discussions, peer reviews, etc
- Contribute content and collaborate via the OP-Wiki/Knowledge Base
- Provide status reports to OP Account Management as requested
Skills
- • Proven ability to drive programs fully independently - owns workstreams end-to-end, sets direction, and delivers without close supervision
- • Proven cross-functional leadership on complex end-to-end projects
- • Data-driven decision-making + strong stakeholder communication/influence
- • Experience in consumer electronics
- • Experience in Customer support
- • Experience with G Suite
- • Experience in Asana or GSD
- • Hardware or post-sales/CS operations experience (fast domain ramp)
- • PMP or equivalent
- • Journey mapping experience and strong documentation discipline (maintains a single source of truth / published canonical docs)
- • Minimum 5 years of experience in program management, preferably in technology or consumer electronics sectors
- • Bachelor's in Business Admin, or related; PMP preferred. (or equivalent years of experience)
Benefits
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
Company Overview
Company H1B Sponsorship