Note: The job is a remote job and is open to candidates in USA. bitsIO Inc. is a Splunk professional and managed services provider delivering security, observability, and AI-driven operations solutions to enterprise customers. The Project Manager will own end-to-end delivery of SIEM, security, and managed services engagements, coordinating global teams, customer communications, project operations, escalations, and AI-enabled project management activities.
Responsibilities
- End-to-End Project Delivery: Lead the full project lifecycle for SIEM and security delivery engagements: kickoff, planning, execution, risk management, and closure
- Global Team Management: Coordinate and manage cross-functional, 24/7 managed services teams spanning across the globe (including onshore/offshore resources and IST time zones)
- Customer Communication & Escalation Management: Serve as the primary delivery contact for highly demanding direct customers and MSP partners
- Proactive Cadence: Establish and run a weekly cadence for status calls, steering meetings, and executive readouts to proactively update customers, cover communication gaps, and aggressively reduce escalations
- Incident & Weekend Coordination: Act as the escalation point for critical issues. Be willing and available to jump in occasionally on weekends to coordinate with teams and update clients during major incidents
- Scope & Resource Management: Manage project scope, timelines, budgets, and resource allocation across concurrent engagements. Identify and escalate risks, scope creep, and change orders early
- Delivery Operations: Track and manage work in Jira (or equivalent); maintain project plans, RAID logs, and delivery documentation. Own the Sales-to-Delivery handoff, validating SOWs and assumptions
- AI-Driven PM: Leverage AI tools (Claude, ChatGPT, agentic workflows) to accelerate status reporting, documentation, meeting summaries, and project analytics
- Pre-Sales & Process Improvement: Support pre-sales with level-of-effort estimates and timelines, and contribute to the continuous improvement of bitsIO's PM playbooks
Skills
- Location: Must be local to the USA
- Experience: 4+ years of project management experience delivering SIEM/security projects (Splunk SIEM or comparable platforms)
- Services Background: Proven track record managing external, customer-facing engagements in a fast-paced professional services company, consulting firm, or MSP/MSSP (experience in an environment like bitsIO is a major plus)
- Global Leadership: Experience managing distributed, 24/7 teams across global time zones (specifically overlapping with IST/India and US business hours)
- Flexibility: Willingness to handle occasional weekend escalations to support demanding enterprise customers and 24/7 operations
- Tools: Strong hands-on experience with Jira and other project management software (e.g., Asana, Monday, MS Project, Smartsheet)
- Technical Acumen: Solid understanding of security operations concepts (log ingestion, detection, incident response, compliance-driven deployments)
- Communication: Excellent written and verbal English communication; comfortable presenting to director and VP-level customer stakeholders and navigating tense escalations
- PMP certification
- Agile/Scrum certification (CSM or PSM)
- Experience working directly with or for an MSP/MSSP
- Exposure specifically to Splunk Enterprise Security, ITSI, or SOAR delivery
- Familiarity with agentic AI concepts (MCP, AI agents, LLM-powered workflows)
- Experience managing distributed teams specifically across US, LATAM, and India time zones
Benefits
- Comprehensive benefits package (Health, Vision, Dental, etc.).
- Fully remote role within the US at an award-winning Splunk partner.
- Direct exposure to cutting-edge agentic AI delivery (AgenticOps, MCP servers).
- High-visibility engagements with massive enterprise customers.
- Clear growth path into program management and delivery leadership.
Company Overview