Note: The job is a remote job and is open to candidates in USA. Marco Technologies is seeking a Service Operations Administrator to support the efficient delivery of services across client accounts. This role involves managing administrative and operational workflows, maintaining accurate records, and ensuring timely communication regarding service requests and updates.
Responsibilities
- Maintain accurate records of client sites, equipment locations, and account configurations
- Populate and maintain required data fields during onboarding and ongoing account management
- Track and manage asset ownership assignments across client accounts
- Monitor service management platforms for incoming requests, including account updates, equipment changes, and new project submissions
- Coordinate service requests - such as moves, additions, and redeployments - that occur outside of scheduled projects
- Perform ongoing updates to cost center records as organizational changes occur within client accounts
- Enter and maintain data across project management and reporting tools, keeping all records current and complete
- Generate, print, quality-check, and prepare customer labels for mailing
- Manage mailing workflows including batching, packaging, and shipment coordination
Skills
- An associate degree and 2 years of experience or equivalent experience
- Strong general administrative and clerical skills in a fast-paced environment
- Experience handling high-volume document processing, label generation, and mailing workflows
- Ability to work independently with minimal supervision once trained
- Strong data entry and record-keeping skills with a high degree of accuracy
- Experience with service management or ticketing platforms (e.g., ServiceNow or similar)
- Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features. (e.g. SmartSheet or similar)
Company Overview